Executive Support Analyst
Postuler maintenant Postuler ultérieurement Job ID 10120910 Emplacement San Francisco, Californie, États-Unis Entreprise The Walt Disney Company (Corporate) Date de publication 15/05/2025Résumé du poste:
The Enterprise Technology mission is simple, “We Connect, Empower and Protect the Disney magic.”
The End-User and Technical Operations organization within Enterprise Technology is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its’ business segments. This organization is responsible for ensuring adherence to defined service levels and completion of approved work. Conduct service improvement initiatives through proactive monitoring and improvement actions identified through analytics and by our customers. Leverage partnerships with the Business, Customer base and the Suppliers to successfully deliver services to meet agreed upon expectations. Coordinate and lead the resolution of service delivery issues/problems between in-scope and out-of-scope groups.
The Premier Services Executive support team is responsible for full end-to-end delivery and coordination of all executive support services to executive and critical business clients within The Walt Disney Company (TWDC). The team is comprised of cross-functional and technical support analysts that provide white glove support and services. The role of Executive Support Analyst will deliver on all aspects of service for defined set of executive customers including but not limited to fulfillment of service requests, resolving service incidents, and is the liaison for all IT activities.
Delivery of end-to-end IT services for executive and critical business clients. This will include all service request fulfillment, issue resolution, key communications, and status reporting.
Responsibilities Includes:
Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis and solution development.
Ability to prioritize and manage deliverables in high profile, time sensitive / high pressure situations while maintaining professionalism.
Monitors end to end delivery of services, proactively communicates issues to clients, and provides alternate solutions as required.
Coordinate and communicate support problems across multiple vendors and suppliers for impacting issues.
Ensures escalation of service issues are handled appropriately
Maintains a detailed understanding of the Client Services portfolio of services and establishes strong relationships with all areas of IT service delivery.
Implements and manages continuous improvement activities to better enable solutions for clients.
Assist Enterprise Technology product managers, engineers in strategy and planning exercises as it pertains to the executive and broad client community.
Adhere to company policies, procedures and standards.
Create system and support documentation as required in knowledge base.
Must have functional knowledge of Video Conferencing and A/V technologies as it exists in an enterprise
Provide home IT support and solutions for defined clients.
Provide after-hours support for IT projects, special events, Priority1 incidents and executive client requests as needed.
Must maintain the ability to work autonomously while maintaining the ability to provide visibility to critical “items.”
Must maintain ability to analyze complex business/technical data and develop innovative solutions.
Qualifications:
3+ years of related work experience
Bachelor's degree in a related field
The hiring range for this position in California is $104,400.00-$140,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur The Walt Disney Company (Corporate):
Chez Disney Corporate, vous verrez comment les secteurs d’activités qui animent les marques puissantes de la société se rassemblent pour former la société de divertissement la plus novatrice, développée et admirée au monde. En tant que membre d’une équipe d’entreprise, vous travaillerez avec les leaders de classe mondiale qui mettent au point les stratégies qui permettent à The Walt Disney Company de rester à la pointe du divertissement. Collaborez avec d’autres penseurs novateurs pour permettre aux meilleurs conteurs de créer des souvenirs pour des millions de familles du monde entier.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Worldwide Services, Inc. , qui fait partie d’une entreprise que nous appelons The Walt Disney Company (Corporate).
Disney Worldwide Services, Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.