Customer Success Manager
Postuler maintenant Postuler ultérieurement Job ID 10123360 Emplacement New York, New York, États-Unis Entreprise Disney Advertising Date de publication 02/06/2025Résumé du poste:
A part of Disney’s powerful suite of advanced advertising solutions, Disney Campaign Manager is Disney's owned and operated Self-Service platform, enabling brands and agencies of all sizes to plan, activate, and track campaigns in a matter of minutes. Advertisers & Agencies alike have access to a self-managed service solution that gives them the choice and control to tell their story in Disney’s premium streaming TV environment. As a part of the Ad Sales, Marketing & Partnerships team, the Disney Campaign Manager Customer Success team works with various cross-functional groups to provide our clients with the platform education and support they need to run successful campaigns and grow their businesses on Disney’s premium content offering.
We are seeking a Customer Success Manager who will build a positive experience for clients, bring an entrepreneurial spirit, grow revenue, and ensure client happiness & retention. You will play a critical role in building strong relationships with our agency and direct brand clients, as well as internal sales teams, utilizing deep knowledge of the product being sold and technical expertise to drive and increase the adoption and utilization of company products. Your goals are to ensure client satisfaction, drive product adoption, upsell and cross-sell, ensure retention, and identify areas of improvement for the platform, escalating issues, and identifying growth opportunities in a one-to-many fashion. In this role, you'll work closely with ad sales, operations, product, and marketing to ensure our clients & internal stakeholders are successful leveraging Disney Campaign Manager. If you are someone who has excellent critical thinking and problem-solving skills, strong interpersonal skills, and you're a self-starter who will seek and advocate for clients, then this is a great role for you.
Responsibilities and Duties of the Role:
CUSTOMER FOCUSED:
Educate customers on product features, functionality, and best practices to maximize platform adoption & promote retention. Leverage expertise in the product, CTV landscape, and client objectives to drive upsell and retention opportunities.
Identify areas of opportunity with top clients, becoming their trusted advisor and advocate, understanding clients’ unique business requirements, challenges, and objectives to support & advocate for their success
Address customer inquiries, issues, and concerns promptly and effectively, collaborating with internal teams (e.g., Ad Operations, Product), to provide timely resolutions
Engage with clients in a one-to-many format, identifying opportunities to grow adoption & revenue, including hosting webinars, creating resources, and partnering with marketing for client outreach.
CONTRIBUTIONS TO THE WIDER AUTOMATION BUSINESS:
Identify and implement strategies to optimize self-service operations and scale revenue with a one-to-many strategy.
Develop new workflows, documentation, presentations, and sales tools to support the adoption of the self-service platform within the ad sales organization.
PRODUCT CONTRIBUTIONS:
Collect and relay customer feedback to internal teams, contributing insights that shape product enhancements and roadmap decisions.
Partner with cross-functional teams, including sales, marketing, and product, to align strategies and enhance the customer experience.
Required Qualifications & Skills
Minimum of 3 years of experience in Customer Success, Account Management, and/or Client Services, with a track record of developing new accounts
Stellar presentation, communication skills, both written and verbal
Product and technical aptitude with demonstrated experience translating customer needs into platform features & solutions
Excellent interpersonal skills with the ability to build authentic relationships – both client-facing and internal - and deal effectively with relational challenges as they arise
Self-motivated & organized; can multitask & prioritize
A strong interest in providing solutions for marketers and growing small businesses
Cross-group collaboration skills and an ability to thrive in a start-up-like environment with minimal guidance, with a “get things done” attitude.
Preferred Qualifications
Experience with API integrations, Ad Tech tools or other scaled advertising approaches
SaaS experience
Required Education
High School Diploma or equivalent
Preferred Education
Bachelor’s degree
#DisneyAdvertising
The hiring range for this position in New York, NY is $98,700.00 to $120,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Disney Advertising:
Disney Advertising est responsable des ventes publicitaires et du marketing intégré pour les offres de divertissement et de sport de The Walt Disney Company par le biais d’activités de streaming linéaires, numériques, sociales, audio et prises en charge par la publicité. Cela inclut ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, Hulu et ses huit stations locales détenues par ABC.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Advertising Sales, LLC , qui fait partie d’une entreprise que nous appelons Disney Advertising.
Disney Advertising Sales, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.