Junior Key Account Trade, Disneyland Paris
Postuler maintenant Postuler ultérieurement Job ID 10128893 Emplacement Milan, Italie Entreprise Disneyland Paris Date de publication 29/08/2025Résumé du poste:
At Disney, we create unforgettable experiences for guests around the world. As part of our dynamic Sales team, you’ll help bring the enchantment of Disneyland Paris and Disney Cruise Line to life for our valued trade partners. We’re looking for a passionate and detail-oriented Junior Key Account Trade to support our Leisure Groups business across Italy.
This role is based 4 days a week in our beautiful Milan offices, with a Monday or a Friday working from home.
About the Role
As Junior Key Account Trade, you will play a pivotal role in supporting our trade partners and internal sales teams. You’ll be the go-to contact for travel agents, providing pre- and post-sales assistance, managing business reporting, and contributing to trade marketing initiatives such as roadshows, fairs, and training programs. Your work will help ensure seamless operations and exceptional service delivery across our B2B platforms.
Key Responsibilities
Deliver daily pre- and post-sales support, including quotations, invoicing, and technical assistance on B2B tools.
Respond promptly and accurately to client queries, ensuring a high standard of customer service.
Manage and analyze business KPIs, including sales performance and client online behavior.
Maintain and update local databases, the Dream Maker app, and support CRM-related projects.
Assist travel agencies via phone and email with codification processes and sales-related issues.
Liaise with central teams (booking, accounting, guest care, data) to resolve pending requests.
Participate in trade events, fairs, and roadshows as needed.
Support training programs for the Italian trade market.
Contribute to Disney Cruise Line sales and codification processes.
What We’re Looking For
We’re seeking a collaborative and enthusiastic team player with a strong analytical mindset and a passion for delivering excellence.
Relevant sales administration experience, ideally within the tourism industry.
Fluent in Italian and English (written and spoken for business use); knowledge of French is a plus.
Professional proficiency in Excel and PowerPoint
Strong understanding of sales dynamics and customer service principles.
Excellent communication and problem-solving skills.
Ability to multitask and meet deadlines in a fast-paced environment.
Comfortable working both independently and as part of a team.
Committed to building positive relationships with clients and colleagues.
Why Disney?
Working at Disney means being part of a global team that values creativity, collaboration, and innovation. You’ll have the opportunity to grow your career in a supportive environment while helping to create magical experiences for our guests.
The Walt Disney Company is an Equal Opportunity Employer
We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Sur Disneyland Paris:
Disneyland® Paris est une société où les rêves deviennent vraiment réalité. Ici, nos Cast Members travaillent sur scène ou en coulisses, dans des centaines de professions. Leur mission : offrir à chaque client une expérience Disney inoubliable dans nos 2 parcs à thème et nos 7 hôtels ainsi que le Village Disney. La passion et l’enthousiasme de nos équipes ont fait de notre société la destination touristique numéro un en Europe !
Créer des rêves comporte de nombreuses responsabilités. Pour notre complexe, le développement à long terme doit être ancré dans un modèle de tourisme durable. Nous avons pris d’importants engagements sociaux et environnementaux, que nous cherchons à mettre en œuvre avec l’implication continue de nos employés et parties prenantes.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à THE WALT DISNEY COMPANY ITALIA SRL , qui fait partie d’une entreprise que nous appelons Disneyland Paris.