Sr Business & Information Analyst I
Postuler maintenant Postuler ultérieurement Job ID 10149266 Emplacement Bangalore, Inde Entreprise The Walt Disney Company (Corporate) Date de publication 20/05/2026Résumé du poste:
About the Role
The Walt Disney Company is seeking a technically curious and collaborative Senior Solutions Engineer to join the Enterprise Technology team, supporting the Digital Experience organisation. This role focuses on configuring, maintaining, and enhancing the Atlassian ecosystem (Jira and Confluence Data Center platforms) to improve internal digital tools used by Disney’s global workforce.
You will work closely with engineering, product, and support teams to deliver scalable solutions, contribute to platform stability and continuous improvement, and support thousands of employees and cast members worldwide.
Key Responsibilities
Platform Configuration & Administration
- Configure and manage Jira and Confluence Data Center environments, including native features and third-party plugins.
- Build Jira projects and design custom workflows based on business needs.
- Administer Confluence spaces, templates, and permissions.
- Maintain system documentation and operational procedures.
Technical Support & Troubleshooting
- Troubleshoot and resolve technical issues via service ticket queues.
- Communicate effectively with stakeholders to understand requirements and provide timely support.
Collaboration & Continuous Improvement
- Collaborate with engineering, product, and support teams to deliver scalable solutions.
- Contribute to platform stability, scalability, and continuous improvement initiatives.
- Stay updated on emerging technologies and DevOps best practices.
- Perform additional duties as assigned.
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience.
- Exposure to Atlassian tools (Jira, Confluence) through coursework, internships, or work experience.
- Introductory experience with SQL and JQL.
- Understanding of SDLC and application support processes.
- Strong communication skills and structured problem-solving ability.
- Detail-oriented with a commitment to quality documentation.
Preferred Qualifications
- Familiarity with scripting languages (Python, JavaScript, Bash).
- Exposure to cloud platforms (AWS, Azure) and containerisation tools (Docker, Kubernetes).
- Experience with Git and version control workflows.
- Understanding of Agile methodologies and REST APIs.
- Awareness of authentication protocols (SSO, SAML, OAuth2).
- Interest in automation and extending Jira/Confluence functionality.
- Experience supporting enterprise-level applications in large-scale environments.
Education
Bachelor’s degree in a relevant technical field (Computer Science, Engineering, etc.) or equivalent experience.
Key Competencies
- Platform Administration & Configuration
- Technical Troubleshooting & Support
- Collaboration & Stakeholder Engagement
- Agile Delivery & DevOps Practices
- Documentation & Process Discipline
- Continuous Improvement & Innovation
- Communication & Problem Solving
Decision-Making Scope
- Operates with moderate autonomy and technical ownership.
- Responsible for executing platform configuration and support tasks.
- Makes independent decisions on implementation and troubleshooting.
- Collaborates with senior engineers and leadership for strategic alignment.
Why Join Us?
Be part of the team that powers Disney’s internal digital tools—from theme parks to studios. Work in a collaborative, service-focused environment that values innovation and agility. Grow your technical expertise while contributing to platforms used by thousands of employees and cast members worldwide.
Sur The Walt Disney Company (Corporate):
Chez Disney Corporate, vous verrez comment les secteurs d’activités qui animent les marques puissantes de la société se rassemblent pour former la société de divertissement la plus novatrice, développée et admirée au monde. En tant que membre d’une équipe d’entreprise, vous travaillerez avec les leaders de classe mondiale qui mettent au point les stratégies qui permettent à The Walt Disney Company de rester à la pointe du divertissement. Collaborez avec d’autres penseurs novateurs pour permettre aux meilleurs conteurs de créer des souvenirs pour des millions de familles du monde entier.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney (India) Private Limited , qui fait partie d’une entreprise que nous appelons The Walt Disney Company (Corporate).