Solutions Engineering Manager

About the Role

The Walt Disney Company is seeking a strategic and technically adept Solutions Engineering Manager to lead the delivery of ServiceNow-based solutions across the enterprise. This role sits within the Corporate Technology group, part of the Products organization, and is responsible for driving digital transformation through robust, scalable, and user-centric platforms.

You will oversee a cross-functional team focused on building and maintaining ServiceNow applications that support internal business stakeholders. The role includes shaping platform strategy, guiding architectural decisions, and ensuring alignment with Disney’s broader technology roadmap.

Key Responsibilities

Leadership & Strategic Execution

• Lead the design and delivery of custom ServiceNow applications and employee-facing portals.
• Drive cross-functional collaboration across business, product, and engineering teams.
• Develop and execute product and programme roadmaps aligned with enterprise strategies.
• Build strong relationships with stakeholders from end-users to senior executives.
• Ensure solutions align with organisational structure, business strategies, and user needs.

Product & Engineering Delivery

• Own the full lifecycle of large software development projects.
• Champion DevOps, CI/CD, and automation strategies.
• Ensure technical alignment with enterprise architecture standards (e.g., TOGAF).
• Oversee compliance, governance, and operational reliability of systems.
• Advocate for customer-centric development and usability.

Agile Programme Management

• Drive agile adoption and best practices across teams.
• Define success metrics and KPIs for product and project performance.
• Identify and mitigate risks throughout the development lifecycle.
• Align technical feasibility with business requirements and agile principles.

People Leadership & Talent Development

• Manage and mentor a team of engineers, fostering growth and career progression.
• Cultivate a culture of ownership, accountability, and continuous learning.
• Identify and develop high-potential talent across the organisation.
• Promote inclusive leadership and psychological safety.

Basic Qualifications

Leadership & Strategic Execution

• 8+ years in solution architecture, software engineering, or technology operations.
• 5+ years implementing or building custom solutions on the ServiceNow platform.
• 3+ years of direct people management experience.
• Proven track record of leading high-impact technology initiatives.
• Experience influencing matrixed teams and engaging with executive leadership.

Technical Expertise

• Deep understanding of ServiceNow architecture and custom development.
• Experience with ServiceNow modules (e.g., Service Catalog, Service Portal, HRSD).
• Proficiency in Service Portal development (AngularJS, UI/UX design).
• Strong grasp of JavaScript/Glide, Flow Designer, and automation workflows.
• Familiarity with TOGAF, ITIL v3+, and enterprise architecture principles.
• Hands-on experience with cloud technologies, SaaS platforms, and CI/CD practices.
• Working knowledge of JavaScript, Java, REST, XML, HTML, and CSS.

Agile & Product Management

• Experience with Agile methodologies (Scrum, Kanban, SAFe, Lean).
• Ability to manage product roadmaps, backlogs, and release planning.
• Strong problem-solving and risk management skills.
• Data-driven mindset with experience using KPIs and analytics.

Financial & Vendor Management

• Experience managing departmental and project budgets.
• Strong background in vendor and partner management.
• Knowledge of SLAs, contract negotiations, and governance models.

Collaboration & Stakeholder Engagement

• Exceptional relationship-building across business and technology teams.
• Strong communication and executive presentation skills.
• Experience navigating complex stakeholder landscapes.

People Leadership

• Proven ability to mentor and develop individuals and teams.
• Commitment to inclusive leadership and diverse perspectives.
• Track record of cultivating high-performing, self-directed teams.

Preferred Qualifications

• Master’s degree or MBA in a related discipline.
• TOGAF 9 certification or equivalent enterprise architecture credentials.
• ServiceNow certifications (CSA, CIS, CTA).
• Advanced training in product, platform, or agile methodologies.

Education

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Electrical/Electronics Engineering, or equivalent experience.

Why Join Us?

At Disney, technology powers the magic. As part of our Enterprise Technology team, you’ll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.