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Sr Revenue Management Analyst

Postuler maintenant Postuler ultérieurement Job ID 10081367 Emplacement Singapour, Singapour Entreprise Disney Cruise Line Date de publication 23/07/2024

Résumé du poste:

Disney Cruise Line Sr. Revenue Management Analyst – Singapore


Our shoreside Cast Members support Crew Members and strategy efforts for our fleet of six ships and growing. Chart the course for an incredible career journey with Disney Cruise Line!

We Are…

Disney Cruise Line Revenue Management is responsible for fleet-wide pricing, revenue planning, and inventory control.  
The Sr. Revenue Management Analyst is the resident expert of their ship and its revenue strategy, and of the fulfillment process for Internal Requests for Guest Staterooms (IRGS).  IRGS is the term used for business travel on DCL ships by Cast Members and vendors.  


The Sr. Revenue Management Analyst is responsible for enacting a selling strategy, supporting pricing decisions that meet revenue goals, and working with other shoreside teams to ensure that each guest and IRGS reservation is paid in full and assigned a stateroom so the pier and onboard teams can provide a seamless guest experience.  They are also responsible for developing and supporting ship specific reporting and onboard pricing strategies.  

Position Responsibilities:

  • Partner with Revenue Manager on inventory control strategies and implement real-time inventory controls in SeaWare, Disney Cruise Line’s reservation system, including opening and managing promotional offers
  • Use SeaWare to book IRGS reservations, view inventory, adjust selling limits, assign staterooms, apply payments, apply manual adjustments, and void fees
  • Monitor exception reports and/or the IRGS system to ensure guests, vendors, and Cast have fully paid applicable deposits and balances, as well as ensure policies are being followed 
  • Partner with various shoreside and shipboard teams to problem solve challenges, apply Guest Communications vouchers to reservations, and process IRGS
  • Work with shipboard and RM team to block rooms for maintenance and IRGS while minimizing impact to guests and revenue
  • Analyze onboard spend to make pricing, product, and inventory recommendations 
  • Partner with multiple departments to conceptualize new shipboard product offerings by providing data backed insights, potential financial impacts, and pricing recommendations 
  • Track and report onboard activity bookings to provide insights into the business and recommendations to improve utilization and take rates
  • Produce local reporting including developing and maintaining tracking for key metrics by market
  • Collaborate with Revenue Manager to generate group quotes for Sales team 
  • Answer IRGS system questions and provide guidance to users, and assist with testing and feedback of new tools and processes
  • Provide back-up support for Revenue Manager in evaluating Revenue Management System pricing recommendations 
  • Apply data analysis and strategic thinking to ad hoc projects to support team priorities
  • Evaluate existing processes and reports and suggest, develop, or implement improvements 

Basic Requirements:

  • Demonstrated Excel and PowerPoint proficiency
  • Strong oral and written communication skills
  • Curiosity about using data to answer questions and communicate recommendations
  • Self-motivated and detail-oriented, with the ability to quickly learn new systems and processes 
  • Proven success collaborating with a range of partners
  • Strong sense of responsibility, ownership, and pride in delivering quality results
  • Bachelor’s degree in Business, Finance, Economics, Industrial Engineering, or related field, or equivalent experience

Stand Out:

  • Revenue Management, Pricing, or Cruise Industry experience
  • Experience working with Seaware or other inventory control system

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

#LI-DNI
 
 



Sur Disney Cruise Line:

Leader dans le secteur de la croisière, Disney Cruise Line offre un cadre où les familles peuvent se reconnecter, les adultes peuvent se ressourcer et les enfants peuvent découvrir toute la magie que Disney a à offrir. Au départ de ports internationaux, les hôtes peuvent naviguer vers des destinations fascinantes, dont les Caraïbes, les Bahamas, l’Alaska et l’Europe. À bord de la flotte de cinq navires, Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish, ainsi que sur Castaway Cay, l’île privée paradisiaque de Disney aux Bahamas, les membres de l’équipage proposent à nos hôtes un service inégalé, des histoires enchanteresses et des divertissements familiaux immersifs que seul Disney peut offrir.

Sur The Walt Disney Company:

The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à The Walt Disney Company (Southeast Asia) , qui fait partie d’une entreprise que nous appelons Disney Cruise Line.

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