Intern, Viewer Experience, Disney+ APAC - Jan to Jun 2025
Postuler maintenant Postuler ultérieurement Job ID 10099298 Emplacement Singapour, Singapour Entreprise The Walt Disney Company (APAC) Date de publication 30/08/2024Résumé du poste:
Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
We are seeking a capable and customer focused intern for the position of Viewer Experience Intern for Disney Streaming covering APAC. This individual will report directly to the Viewer Experience (VX) Manager, APAC and will collaborate cross-functionally with the broader Disney Streaming team, the global Viewer Experience team, as well as groups and stakeholders from business units across The Walt Disney Company.
This intern will support the operational performance of our Business Process Outsourcer (BPO) and upcoming exciting product initiatives with a focus on VX. They will focus on improving APAC CS processes to increase operational efficiency, quality and customer KPIs. We require an individual who is highly motivated to bring the best customer experience to our viewers. You possess strong communication and organizational skills, and you are comfortable working in a fast-paced environment autonomously.
Responsibilities:
Operational performance management
Compile and deliver weekly Viewer Experience performance reports summarizing Business Process Outsourcer (BPO) performance and trending issues for the benefit of stakeholders across the business
Pull ad hoc issue/ trend specific BPO performance reports as required
Run weekly checkins with the BPOs and share business updates as needed
Take and distribute meeting notes as required
Team collaboration
Provide daily operational support for BPOs on contact drivers, customer feedback, and identify areas of improvements
Communicate with Viewer Experience (VX) Teams across the business on BPO pain points
Collaborate with cross functional Disney Streaming team on product initiatives
Problem solving
Assist with investigatory work, analysing performance data to identify trends and root causes and reviewing samples of data to pull out specific examples illustrative of particular issues
Audit and troubleshoot product issues, providing escalations to product and engineering teams as necessary
Internship Requirements:
- Currently an undergraduate pursuing a bachelor's degree
- Still an undergraduate and not yet graduated during the internship period
- Must be available for full-time internship commitment (Monday to Friday, 9am-6pm) between January to June 2025
- Indicate your internship availability (start and end date) in your resume
- Indicate your expected graduation date in your resume
*Please apply to this job posting only if you are available for a full-time internship during the stated period. Please note that only shortlisted candidates will be contacted.
Requirements:
We look for interns who demonstrate potential in the following areas:
- Currently an undergraduate pursuing a bachelor's degree in Business Administration, or a related field
- Self-starter, self-motivation and are always looking for opportunities to improve VX processes
- Strong organizational and process orientation skills; able to plan, meet deadlines, produce workflows and implement processes confidently
- A curious mindset with the ability to think strategically and drive results
- Strong team player with a positive and determined attitude
- Possesses strong interpersonal skills with a high level of enthusiasm in collaborating in cross functional teams.
- Thrive in a high paced environment and adapt quickly to changing priorities; willingness to learn, ask questions, demonstrate resourcefulness and attention to detail, and work with ambiguity
- Excellent written and verbal communication skills
- Excellent time management and multi-tasking skills
- Passionate about customer experience and providing seamless interactions to viewers
- Proficient in Google Suite, MS Office
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
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Sur The Walt Disney Company (APAC):
Depuis plus de 70 ans, The Walt Disney Company divertit les consommateurs d’Asie-Pacifique et enrichit la vie des gens. Les consommateurs d’aujourd’hui peuvent découvrir de nouvelles expériences de marque de nombreuses façons et sur de nombreux marchés, de l’Australie, de la Nouvelle-Zélande, de la Chine continentale, du Japon, de la Corée et de l’Asie du Sud-Est.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à The Walt Disney Company (Southeast Asia) , qui fait partie d’une entreprise que nous appelons The Walt Disney Company (APAC).