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Entertainment Resource Manager, Disney Cruise Line

Postuler maintenant Postuler ultérieurement Job ID 10127299 Emplacement Singapour, Singapour Entreprise Disney Cruise Line Date de publication 01/08/2025

Résumé du poste:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of six ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, Disney Wish, and Disney Treasure — and seven more ships on the way, including the expanded relationship with Oriental Land Company Ltd. to bring Disney cruise vacations to Japan, by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

The Entertainment Resource Manager is responsible for Entertainment Department manning/rotations, and the performance and development management of Entertainment officers and crew, both shoreside and shipboard.

Responsibilities:

  • Oversee Disney Adventurevessel manning & rotations for Entertainment department officers and crew, including rank and ship assignment with labor management and input from department leaders.
  • Key point of contact to liase with labor management on all Entertainment labor justification, movement and approvals.
  • Ensure a competent and qualified seagoing and shoreside workforce, verifying all personnel possess proper licenses, training, and certifications.
  • Lead the Entertainment Crew, Officer, and Senior Officer Succession Planning Program and performance review process.
  • Maintain and develop the Entertainment officer appraisal process.
  • Execute and refine the promotion and hiring assessment program for Entertainment officers.
  • Partner with Creative Resources and Production on creative/technical/seasonal projects that require shoreside or shipboard resources.
  • Develop and manage the long-range professional training schedule for Entertainment officers.
  • Provide onboard support and consistency through sailing assignments as needed.
  • Maintain the DCL Talent Management system and Succession Plan Matrix.
  • Create Individual Development Plans and Expectation Memos for Entertainment crew and officers.
  • Manage all Entertainment department role adjustments and justifications of headcount for shipboard and shoreside
  • Oversee recruitment procedures and ensure proper execution for Entertainment officers.
  • Managing communication, issue escalation, and interdepartmental coordination.
  • Aligning team goals with organizational purpose

 

Basic Qualifications:

  • 5+ years in entertainment management, cruise operations, or resource planning.
  • Experience in cruise, theme park, or live entertainment environments.
  • Strong strategic, technical, and interpersonal skills.
  • Deep understanding of maritime industry and shipboard training systems.
  • Proficiency in Microsoft Office Suite.
  • Ability to manage fleet training operations and develop short-term strategies.

Preferred Qualifications:

  • In-depth knowledge of ship operations and Entertainment department roles.
  • Strong business acumen in cruise operations.
  • Familiarity with Disney Cruise Line training systems and operations.

Education:

  • Bachelor’s degree in Entertainment, Business Management, Leadership Development, or equivalent experience.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.



Sur Disney Cruise Line:

Leader dans l'industrie des croisières, Disney Cruise Line offre un cadre où les familles peuvent se reconnecter, les adultes peuvent se ressourcer et les enfants peuvent découvrir toute la magie que Disney a à offrir. Les clients peuvent naviguer depuis des ports du monde entier sur des itinéraires passionnants vers les Caraïbes, les Bahamas, l'Alaska et l'Europe, entre autres. À bord de notre flotte croissante de navires et des destinations insulaires Disney aux Bahamas, notre équipage et nos acteurs exceptionnels offrent à nos clients un service Disney légendaire et des divertissements enchanteurs que seul Disney peut offrir.

Sur The Walt Disney Company:

The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à The Walt Disney Company (Southeast Asia) , qui fait partie d’une entreprise que nous appelons Disney Cruise Line.

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