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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Character Manager

Postuler maintenant Postuler ultérieurement Job ID 770679BR Emplacement Shipboard Entreprise Disney Cruise Line Date de publication 28/09/2021

Résumé du poste:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As Character Manager, you will manage the entire daily onboard operation of the World Famous Disney Characters including appearances, events, and programs. You will lead a team of performers in compliance with the Character Programs and Development standards to ensure the Character Brand, integrity and use.

You will report to the Assistant Cruise Director

Level: Officer

Responsabilités:

  • Provide leadership, coaching, and recognition for all direct reports
  • Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews
  • Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events
  • Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency
  • Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues
  • Act as the Shipboard main contact for Character recovery
  • Communicate with all departments involved with Character events
  • Educate internal departments on Character integrity
  • Build and communicate Character Ticketing Grids for Bookable Events
  • Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement
  • Positively motivate teams in a fast-paced and fluid environment
  • Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments

Qualifications Nécessaires:

  • Minimum three to five years leadership experience in Entertainment operations within the last five years
  • Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company
  • University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable
  • Experience leading and motivating a team while organizing and prioritizing the team's goals.
  • Previous performance experience beneficial

Informations Supplémentaires:

This is a shipboard role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option
You must:
  • Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
  • Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
  • Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
  • If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
Your Responsibilities:
  • Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
  • Complete a pre-employment medical
  • Obtain a criminal background check
  • Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.


Sur Disney Cruise Line:

Leader dans le secteur de la croisière, Disney Cruise Line offre un cadre où les familles peuvent se reconnecter, les adultes peuvent se ressourcer et les enfants peuvent découvrir toute la magie que Disney a à offrir. Au départ de ports internationaux, les hôtes peuvent naviguer vers des destinations fascinantes, dont les Caraïbes, les Bahamas, l’Alaska et l’Europe. À bord de la flotte de quatre navires – Disney Magic, Disney Wonder, Disney Dream et Disney Fantasy – et sur Castaway Cay, l’île privée paradisiaque de Disney aux Bahamas, les membres de l’équipage proposent à nos hôtes un service inégalé, des histoires enchanteresses et des divertissements familiaux immersifs que seul Disney peut livrer.

Sur The Walt Disney Company:

The Walt Disney Company, avec ses filiales et ses sociétés affiliées, est une grande société internationale et diversifiée de divertissement familial et de médias couvrant les secteurs d’activités suivants : réseaux de médias, parcs et centres de vacances, studio de divertissements, produits de consommation et médias interactifs. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 20 jusqu’à son statut de référence dans l’industrie du divertissement d’aujourd’hui, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à Magical Cruise Company, Limited , qui fait partie du secteur d’activité que nous appelons Disney Cruise Line.

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