Host/ Hostess, Front Desk chez DISNEY Skip Navigation
EN
Rechercher des emplois
The Walt Disney Company: Be Part of the Story

Be Part of the Story

Host/ Hostess, Front Desk

Postuler maintenant Postuler ultérieurement Job ID 577290BR Emplacement Shanghai, Chine Continentale Entreprise Shanghai Disney Resort Date de publication 05/09/2021

Résumé du poste:

Front Desk Cast Members help ensure guests have a memorable stay at our hotels, whether through a speedy check-in process, excellent guest service or assistance with various Guest inquiries. With the support and development from our professional management team, you will be providing outstanding service to guests from all around the world; make them feel at home; and create magical moments throughout their stay. You will embrace and spread Disney culture, and bring the Disney stories to life in our immersive hotels.

Responsabilités:

  • Proactively interact with guests and solve guests’ challenges
  • Update guest history and input registration and billing information in the Opera system
  • Be familiar with hotel room configurations, different room rates and promotions
  • Clearly communicate overall room status current overall room status
  • Assist guests with all the in-house billing
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
  • Support guest flow in general, including in different locations
  • Assist guests with directions, answer questions, provide information and solutions as needed
  • Support cleaning work areas and guest areas
  • Assist logistics and stocking
  • Keep Shanghai Disney Resort clean by picking trash
  • Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

Qualifications Nécessaires:

  • Good computer skills
  • Good communication skills and willing to offer assistance to guests
  • Understands privacy policies protecting Guests’ personal information
  • Basic English skills to operate the English computer system and communicate with guests who speak English
  • Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays (can work three shifts)

Informations Supplémentaires:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
* We are committed to providing equal employment opportunities and welcome applications from candidates with disabilities.
* Specific benefits vary between different roles and may be adjusted according to company policy.
* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world. As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.

Employment Benefits:
  • Salary: your salary consists of a base salary + service bonus + floating year-end bonus
  • Social Insurance: You are entitled to five social insurances and one housing fund
  • Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
  • Catering subsidy: You are entitled to one free meal per day on days that you are working
  • Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
  • Vacation: You are entitled to paid annual leave and paid sick leave
  • Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
  • Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
  • Health checkup: You are entitled to a free health checkup once a year

Learning and development opportunities:
  • Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
  • Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
  • Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.

Application Process:

Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.

Work Location:

You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.
Keyword: postingchannel:wechat
SHDRexperienced
SHDRENG
Hotjobs
Hotjobscomm


Sur Shanghai Disney Resort:

Shanghai Disney Resort, le premier complexe hôtelier Disney en Chine continentale, est un lieu où les amis et les familles peuvent s’évader ensemble dans un tout nouveau monde de fantaisie, d’imagination, de créativité et d’aventure. Le complexe hôtelier accueille le parc à thème Shanghai Disneyland, deux hôtels à thème, Disneytown, un vaste quartier de boutiques, restaurants et divertissements avec un théâtre de style Broadway, le Parc Wishing Star, ainsi que d’autres zones récréatives en extérieur. Les Cast Members de Shanghai Disney Resort offrent aux hôtes un service de classe mondiale, et le complexe donne vie aux histoires et personnages Disney classiques avec des touches culturelles authentiques et des thèmes personnalisés spécialement pour les habitants de Chine. Au Shanghai Disney Resort, il y en a pour tous les goûts : aventures palpitantes, jardins luxuriants où les hôtes peuvent se détendre et expériences interactives enrichissantes.

Sur The Walt Disney Company:

The Walt Disney Company, avec ses filiales et ses sociétés affiliées, est une grande société internationale et diversifiée de divertissement familial et de médias couvrant les secteurs d’activités suivants : réseaux de médias, parcs et centres de vacances, studio de divertissements, produits de consommation et médias interactifs. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 20 jusqu’à son statut de référence dans l’industrie du divertissement d’aujourd’hui, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à Shanghai International Theme Park Associated Facilities Company Limited , qui fait partie du secteur d’activité que nous appelons Shanghai Disney Resort.

Les prestations spécifiques varient selon les postes et peuvent être ajustées selon la politique de l’entreprise. Shanghai Disney Resort ne facture aucun frais pour la soumission de candidature à un emploi et n’a autorisé quiconque, particulier ou entreprise, à facturer des frais en ce sens. Veuillez consulter systématiquement nos plateformes ou moyens de communication officiels pour obtenir les informations les plus pertinentes relatives au recrutement.

L’entreprise a pour politique de donner à tous ses employés et candidats à l’emploi des chances égales, sans considération de race, de religion, de couleur de peau, de sexe, de situation familiale, d’identité sexuelle, d’origine nationale, d’âge, de statut marital, de statut d’ancien combattant protégé, de handicap intellectuel ou physique, de grossesse, d’appartenance à une nationalité ou à une ethnicité, de statut de travailleur migrant, de statut de porteur de maladies infectieuses, ou toute autre catégorie de personnes dans les limites autorisées par la loi. Le principe d’«égalité des chances à l’emploi» énoncé dans la présente politique s’étend, sans toutefois s’y limiter, au recrutement et à l’emploi, à la promotion, à la rétrogradation, au transfert, au licenciement, à la résiliation du contrat de travail, au taux de rémunération et autres formes d’indemnisation, d’éducation et de formation.

Postuler maintenant Postuler ultérieurement

Abonnez-vous à nos alertes d'offres d'emploi

Inscrivez-vous pour recevoir de nouvelles alertes d’emploi et des informations sur notre société selon vos préférences.

Specify LocationsCoordonnées