AI Program & Product Lead
Postuler maintenant Postuler ultérieurement Job ID 10129170 Emplacement Santa Monica, Californie, États-Unis / Glendale, Californie, États-Unis / San Francisco, Californie, États-Unis / New York, New York, États-Unis / San Antonio, Texas, États-Unis Entreprise Disney Direct to Consumer Date de publication 29/08/2025Résumé du poste:
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.
Job Summary:
The AI Program & Product Lead will drive the coordination and execution of AI initiatives across the Viewer Experience (VX) organization. This hybrid role combines program management rigor with product management vision—overseeing the VX AI roadmap, tracking deliverables, facilitating cross-functional collaboration, and ensuring timely delivery of innovative projects. The ideal candidate will bring a strong background in managing complex programs, a product-oriented mindset to shape AI capabilities that meet user and business needs, and the ability to translate emerging technology into meaningful solutions. This individual will play a key role in fostering innovation through structured planning, clear documentation, and effective stakeholder communication.
Responsibilities:
AI Program Coordination & Roadmap Management
Build and maintain the VX AI roadmap, tracking progress and strategic direction
Manage project tasks, deliverables, timelines, owners, and dependencies for key AI initiatives
Coordinate cross-functional workstreams and schedule project meetings
Ensure timely execution and documentation of key initiatives across the VX AI portfolio
Product Definition & Enablement
Define and prioritize AI use cases that align with business objectives
Evaluate technology solutions that best fit identified use cases
Document clear requirements and success criteria to guide development and measure outcomes effectively
Drive development efforts, adapting plans as needed based on feedback and evolving priorities
Stakeholder Communication & Governance
Communicate AI portfolio updates to stakeholders and leadership
Present AI progress and plans at the Tech Governance Council
Communicate project status, milestones, and next steps to pilot groups and stakeholders
Document and guide VX stakeholders through AI Tiger Team approval requirements and workflows
Documentation & Knowledge Management
Document all AI initiatives across VX to ensure visibility and alignment
Oversee the AI documentation wiki and centralized storage repository
Conduct project debriefs and document lessons learned to inform future efforts
Presentation & Demo Management
Update and manage AI presentation materials for internal and external audiences
Organize product demos with internal stakeholders and external technology partners
Vendor & Agreement Coordination
Coordinate the review, negotiation, and approval process for third-party agreements
Basic Qualifications:
- Bachelor's degree in technology management, business, computer science, other tech field or equivalent years of work experience
- 5+ years of experience successfully leading complex, cross-functional projects involving multiple stakeholders and balancing competing priorities
- 3+ years of experience aligning business goals and user needs into actionable requirements, driving cross-functional collaboration and execution through all stages of product development
- Strong familiarity with AI/ML concepts, tools, and workflows, particularly within the CX domain. Proven ability to evaluate and implement AI technologies such as Salesforce Agentforce, NiCE CXone Mpower, Microsoft Azure AI, or similar solutions to enhance customer engagement and operational efficiency.
- Demonstrated experience communicating complex technical topics to non-technical stakeholders, with a solid understanding of AI governance and ethical AI practices
- Demonstrates emotional intelligence, actively listens to others, and fosters a positive, inclusive team environment.
- Excellent written and verbal communication skills, including experience preparing executive-level presentations and reports
- Strong interpersonal skills with a track record of building relationships across technical and non-technical teams
- Shows a genuine interest in learning, exploring new ideas, and continuously improving.
- Proficiency with project management tools (e.g., Jira, Airtable, Smartsheet), documentation platforms (e.g., Confluence, SharePoint), and presentation software (e.g., PowerPoint, Google Slides)
- Demonstrated ability to lead meetings, drive alignment, and influence decision-making across diverse teams
- Highly organized with strong attention to detail and a proactive approach to problem-solving
- Ability to work in fast-paced or ambiguous situations, helping to stabilize and motivate the team.
The hiring range for this position in Santa Monica, CA and Glendale, CA is $114,00 to $154,100; in San Francisco CA is $125,800 to $168,700; in New York, NY is $120,300 to $161,300 and in San Antonio, TX is $109,400 to $146,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Disney Direct to Consumer:
L’équipe « Direct to Consumer » de Disney supervise les activités de streaming Hulu et Disney+ au sein de Disney Entertainment, en aidant à apporter les meilleures histoires de The Walt Disney Company aux fans et aux familles partout dans le monde.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Hulu, LLC , qui fait partie d’une entreprise que nous appelons Disney Direct to Consumer.
Hulu, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.