Transmission Engineer I

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:
1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations
Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

The Streaming Disney Entertainment & ESPN Transmission team supports 24/7 monitoring and operational sustainment for Linear and Event streaming products; HULU, ESPN+, and Disney+.

As a member of our 24/7, highly skilled streaming transmission team, you will support critical streaming broadcast systems, oversee and analyzing audio/video transmissions across multiple data centers and ensuring successful management, monitoring, and delivery of live linear and live event broadcast streams, within the IP based transmission ecosystem. You will work with cutting edge technology and be responsible for The Walt Disney Company’s most valuable sports and entertainment content airing on our linear and event streaming platforms.

If you are looking for an environment where you will be challenged every day, work in a high-level technical collaborative team, the Streaming Transmission team is the right place to showcase your talents and expertise.

Job Summary:

• Demonstrates an understanding of signal flows, measurements, and procedures.
• Basic understanding of Satellite, fiber, and IP based transport (HLS, RTMP, SRT, unicast, multicast, etc.)
• Quality control and monitoring of event based and linear acquisition signals regardless of format (Linear, IP, Fiber, etc.), ensuring all signals meet strict quality control standards and adjust video, audio and closed captions as required.
• Perform quality control and corrective action to enhance our products
• Interact with internal departments and external partners to support daily live feed acquisition, monitoring, and distribution needs.
• Responsible for troubleshooting and resolution of specific daily operational problems.
• Expected to fully comprehend and execute applicable SOPs and subsequent workflows for assigned transmission areas of responsibility.
• Technical liaison to internal departments and external partners
• Basic understanding of streaming technology and workflows associated with our streaming products (ESPN+ | Disney+ | HULU)

Responsibilities and Duties of the Role:

• Routing and monitoring multiple A/V feeds to and from our facilities.
• Quickly identifying and resolving issues in a live production environment.
• Remotely configure hardware as required for live events and linear acquisition and distribution.
• Maintain knowledge of new technology and workflows to support various assignments.
• Comply fully with company and or department SOPs and any other stated policies.
• Contribute to analysis or problem-solving measures needed to support the operation.
• Must be adept at understanding routine information and demonstrate comprehension through operational accuracy.
• Able to work a 24/7 schedule in a fast paced, high profile Technical Operations Center (TOC).
• Provide professional, courteous, and timely technical support.

Required Education, Experience/Skills/Training:
Basic Qualifications

• Understanding of digital distribution equipment for broadcast transmission.
• Basic knowledge of IP based transport (HLS, RTMP, SRT, unicast, multicast, etc.)
• Must have basic computer skills in Microsoft Office applications
• Modestly experienced technical contributor with good communication skills working in a 24/7 technical environment.

Preferred Qualifications

• Prior Broadcasting experience, military experience within related fields, or similar transferrable experience.

Required Education

• High school diploma or equivalent

The base salary for this position in San Francisco, CA is $80,100 - $107,300 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.