Media Delivery Operations Specialist
Postuler maintenant Postuler ultérieurement Job ID 10154794 Emplacement San Francisco, Californie, États-Unis / Santa Monica, Californie, États-Unis / New York, New York, États-Unis Entreprise Disney Entertainment and ESPN Product & Technology Date de publication 14/07/2026Résumé du poste:
Disney Entertainment and ESPN Product & Technology
Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
Here are a few reasons why we think you’d love working here:
- Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
- Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
- Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
Job Summary:
The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers. The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios.
The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.
As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline. You will:
- Serve as a subject matter and technical expert for supply chain operations
- Review audio/visual content against strict deadlines
- Coordinate with external partners to fix content to ensure deadlines are met.
- Research and normalize metadata
- Create tracking tickets for assets that need remediation and follow them to completion
- Provide technical expertise for content issues with A/V, XML, and timed text
- Monitor the health of the encoding pipeline and provide technical and operational support
- Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner
- Update documentation and train team members on procedures
- Provide ongoing status of the overall health of the ingest pipeline to senior staff
Responsibilities:
- Work with the larger coordinator team to ensure that assets finish the ingest pipeline, and content is reviewed and approved on time.
- Provide technical support of the ingest pipeline and supply chain.
- Troubleshoot and debug content issues and escalate as appropriate.
- Handle special projects at the request of a manager.
Basic Qualifications:
- Minimum of 3 years of related work experience
- Bachelor’s degree
- Background in video or film is preferred
- Strong knowledge of video codecs and encoding
- Familiarity with video streaming, specifically HLS
- Understanding of closed captions and subtitles
- Understanding of XML and/or JSON structure
- Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs
- Previous Experience supporting a VOD workflow or Digital Asset Management system
- Strong organizational skills, must be able to track large scale projects
- Strong multi-tasking abilities and attention to detail
- Strong communication skills
- Ability to work independently with minimal guidance
Preferred Qualifications:
- Experience in Quality Control department.
- Knowledge of Aspera or other advanced delivery systems
- Spanish language proficiency
#DISNEYTECH
The hiring range for this position in San Francisco, CA is $73,100 to $98,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Informations Supplémentaires:
DISNEYTECHSur Disney Entertainment and ESPN Product & Technology:
Chez Disney Entertainment and ESPN Product & Technology, nous allions imagination et innovation pour réinventer la manière dont les gens vivent et interagissent avec les histoires et les produits les plus appréciés au monde. Notre travail est extrêmement vaste et complexe. Nous créons des expériences incroyables, transformons l’avenir des médias et créons des produits et des plateformes qui rapprochent les gens du monde entier des histoires et des sports qu’ils aiment.
Chez Disney, notre capacité à associer une technologie de classe mondiale à une créativité sans pareille nous rend uniques. C’est l’essence même de notre passé, de notre présent et de notre avenir. Nous sommes des narrateurs et des innovateurs. Des créateurs et des bâtisseurs. Des artistes et des ingénieurs.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Entertainment & Sports LLC , qui fait partie d’une entreprise que nous appelons Disney Entertainment and ESPN Product & Technology.
Disney Entertainment & Sports LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.