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Manager, Product Management - Commerce Optimization

Postuler maintenant Postuler ultérieurement Job ID 10092475 Emplacement San Francisco, Californie, États-Unis / Bristol, Connecticut, États-Unis / Santa Monica, Californie, États-Unis / Burbank, Californie, États-Unis / New York, New York, États-Unis / Lake Buena Vista, Floride, États-Unis Entreprise Disney Entertainment & ESPN Technology Date de publication 13/06/2024

Résumé du poste:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

  • Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

  • Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and pioneering capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

At Disney Entertainment, we are experiencing explosive growth, reaching 225M total subscriptions globally across our streaming product portfolio. As we continue growing across all our streaming services (Disney+, Hulu, ESPN+, and Star+) we are looking for a product
management leader that thrives in a dynamic, fast-paced environment and can meet opportunities and challenges head-on.

We’re seeking a Manager, Product Management – Commerce Optimization to create strategies  and solutions for improving the performance of our commerce systems. This large scale,  distributed systems include a payments system that processes billions of dollars of transactions  annually, a fraud system that can provide threat assessment under 20 ms, a Pay-Per-View  system that enables purchasing of hundreds of Live products per second and so many more. Also, you will track commerce KPIs, and provide insights into the commerce performance and measures to the executive leadership. Additionally, in this highly visible role, you’ll be providing direct leadership to a team of junior leaders, and work cross-functionally with product managers, engineers, data scientists, etc.

The commerce system at Disney Entertainment has experienced tremendous growth - supporting over 80 countries and 20+ currencies. Yet, we’re still early on our mission to provide entertainment around the world and project significant growth ahead. We’re looking for a leader with an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing “out-of-box” ideas. Being part of a driven and enthusiastic team of growing products and product managers, you will get to make a direct material impact on the future of The Walt Disney Company.

● Design and build capabilities/tools for real-time and offline monitoring of commerce systems
● Create, implement and optimize rules and other levers to enhance the performance of commerce systems
● Track industry standards and best practices in the commerce area, and implement the same internally to improve commerce systems
● Identify new use cases for optimization across commerce systems, and create solutions forthese new use cases either using existing capabilities/tools or building new ones

● Establish KPIs for the performance of commerce systems, and develop a regular cadence to review them with senior leadership
● Manage relationships with 3rd party entities and vendors especially around regulation and compliance
● Partner with engineering teams to investigate, troubleshoot and resolve incidents, and restore commerce system health
● Collaborate with product managers and data scientists to provide insights and recommendations to improve the performance of commerce systems, and enhance customer experience and business value
● Make decisions both independently and in concert with other teams while balancing collaboration and push-back as needed
● Be a trusted authority in the domain, and be sought after as an expert and influencer in the domain
● Participate in interview loops, influence hiring decisions, and coach and mentor junior team members
● Last but not least, fill in gaps across roles and functions as needed, performing as an adaptive problem solver, a creative builder and a morale-boosting leader

Basic Qualifications
● You have 8+ years of relevant work experience. Experience with direct-to-consumer, ecommerce, fintech and/or subscription services in domestic and/or international markets is preferred
● You have a proven track record of successfully working with commerce systems
● You have experience with commerce capabilities/tools to optimize and improve commerce performance and KPIs
● You have experience with analytical tools such as Looker and Tableau, and can infer insights into data trends and patterns
● You have hands-on experience building and scaling commerce system and processes that encompass multiple use cases
● Experience with machine learning and artificial intelligence capabilities is a plus
● You inspire, motivate, and lead the direct team and cross-functional partners (product managers, engineers, data scientists etc.) working alongside you
● You communicate exceptionally well - from small group discussions to large group presentations, and through strong product memos that help drive alignment across multiple teams

Required Education
Education in technology or business domains. An undergraduate degree in computer science, engineering, finance, economics or related fields is a plus, MBA preferred

About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

The hiring range for this position in Santa Monica, CA and Bristol, CT is $164,500 – $220,600 per year, in San Francisco is $180,000 - $241,600 and in NYC and Seattle is $172,300 - $231,100 and in Orlando, FL is $156,700 -$210,100 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Sur Disney Entertainment & ESPN Technology:

Disney Entertainment et ESPN Technology (DE&E Technology) constituent l’ossature technologique et le développement de produits pour les deux unités commerciales de Disney dans le domaine des médias, tout en contribuant à maintenir l’entreprise à l’avant-garde de l’innovation, ce qui permet à l’entreprise de tirer continuellement parti de la technologie pour améliorer la narration et la créativité, tout en assurant l’évolutivité, la flexibilité et l’efficacité de ses activités.

Sur The Walt Disney Company:

The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à Disney Streaming Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour l’emploi sans considération de race, de couleur, de religion, de sexe, d’origine nationale, d’orientation sexuelle, d’identité sexuelle, de handicap ou de statut d’ancien combattant protégé. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.

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