Proprietor, Cotino® Bay Beach, Dining & Shops

The Proprietor, Cotino® Bay Beach, Dining & Shops is responsible for delivering an exceptional Guest and Cast Member experience across the Town Center and Cotino Bay Beach areas. This role oversees day‑to‑day operations, provides real‑time decision‑making support, ensures Disney standards of safety, courtesy, show, efficiency, and inclusion, and maintains strong relationships with internal partners, Operating Participants, and third‑party service providers.

The Proprietor leads operational strategy and execution, manages labor and expense budgets, supports long‑term planning, and ensures seamless integration of overall property activities. This role also serves as the primary scene leader during incidents, coordinating response and communication with internal and external partners. Ongoing responsibilities include active on‑stage leadership, coaching, mentoring, and ensuring contractual and operational alignment with Operating Participants and vendors.

This role reports to the General Manager, Cotino®, A Storyliving by Disney™ community located in Rancho Mirage, CA.

Responsibilities:

• Cultivate an inclusive, respectful environment and hold others accountable for modeling Disney values.
• Provide visible, engaged leadership through active presence, coaching, and mentoring.
• Serve as the single point of contact and integration for daily operations, ensuring coordinated communication across Cotino Bay Beach, Dining & Shops.
• Monitor site‑wide conditions, make real‑time operational decisions, and communicate impacts to senior leadership.
• Oversee Cotino Bay aquatics operations, working closely with third-party vendors including lagoon maintenance, to ensure the highest quality of safety and compliance.
• Translate business strategies into clear operational goals and action plans.
• Use metrics and indicators to drive performance, identify trends, and enhance results.
• Build and maintain strong relationships with Disney Leaders, Cast Members, Operating Participants, and vendor partners.
• Conduct regular touch bases, show walks, business reviews, and roundtables.
• Ensure Operating Participants meet Disney standards, lease requirements, and operational expectations.
• Coordinate overall Town Center and beach activities in partnership with Product Strategy, Content & Production, and third‑party service providers.
• Oversee labor and expense budgets, ensuring effective resource management and contribute to the preparation of annual operating plans, 5‑year plans, IFP processes, and capital planning.
• Act as scene leader during major Guest or Cast incidents at the Town Center, ensuring proper emergency response, reporting, and communication.
• Maintain Town Center evacuation readiness, including oversight of plans and drills.
• Serve as primary liaison with local law enforcement, fire, and rescue departments for the Town Center.
• Protect the Disney brand by understanding media/public relations sensitivities and the broader impacts of operational decisions.
• Provide leadership coverage across all shifts, including days, nights, weekends, and holidays.
• Serve as the primary operational liaison with the Commercial Association, ensuring alignment on governance matters, community standards, and shared-area operations.
•  Oversee third-party beach operators to ensure consistent execution of Disney standards, safety protocols, service expectations, and contractual requirements.

Basic Qualifications:

• Minimum of five years of leadership experience in Operations or relevant retail, dining or entertainment experience.
• Ability to build partnerships across varying levels and teams.
• Proven project planning and execution skills with a focus on people, process, and service delivery.
• Demonstrated ability to identify creative solutions, anticipate impacts, and serve as a trusted advisor.
• Strong experience creating and managing a budget, and financial acumen including the ability to analyze results, identify trends, and recognize opportunities for revenue and profitability.
• Excellent presentation and communication skills, with the ability to influence across diverse audiences.
• Advanced ability to manage competing priorities in a dynamic environment.
• Skilled in incident command, public relations sensitivities, and required reporting protocols.
• Proficiency with Windows‑based systems and operational technologies.
• Ability to translate strategy and vision into operational processes.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Preferred Qualifications:

• Experience partnering with external organizations and vendors.
• Experience managing change, balancing priorities and handling confidential information
• Bi-lingual skills
• Experience in Park Operations or Commercial Operations
• Understanding of retail lease agreements and tenant requirements, including rent structures, use clauses, operating covenants, co-tenancy provisions, exclusivity rights, and common area maintenance (CAM) charges, to support Operating Participant Partners.

Required Education:

• High School Diploma or equivalent

Preferred Education:

• Bachelor's Degree

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

PAY TRANSPARENCY

1. The hiring range for this position in California is $122,600.00-$164,300.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Storyliving by Disney Club, Inc., which is part of a business we call Disney Signature Experiences.

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Storyliving by Disney Club, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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