Sr Systems Engineer
Postuler maintenant Postuler ultérieurement Job ID 10158207 Emplacement Orlando, Floride, États-Unis Entreprise Disney Experiences Date de publication 26/08/2026Résumé du poste:
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Guest Content Experience organization within Technology & Digital for Disney Experiences. The Senior Systems Engineer will report to the Manager, Software Engineering.
About The Role & Team:
The Guest Content Experience Systems Engineering team supports the enterprise platforms and operational processes that enable content management, digital asset management, personalization, localization, and reliable digital experiences. The team partners with product, software engineering, quality assurance, operations, and business teams to configure and improve platforms, support software delivery, and maintain production stability.
What You'll Do:
Configure, administer, support, and continuously improve enterprise platforms supporting content management, digital asset management, personalization, localization, and production operations
Analyze, troubleshoot, and resolve complex application, platform, workflow, and integration issues across consumer- and employee-facing enterprise systems
Support platform configuration, structured data validation, workflow management, environment readiness, and release validation for new use cases and user stories
Read, interpret, and validate JSON structures and REST service responses using tools such as Postman to confirm data accuracy and expected system behavior
Monitor platform health, performance, and availability using enterprise observability tools; lead incident triage, root cause analysis, service restoration, and follow-up improvements
Execute change and release management processes, including ServiceNow change records, technical reviews, deployment readiness, validation, and production support
Partner with product, software engineering, quality assurance, operations, and business teams to deliver platform enhancements and resolve cross-system dependencies
Develop and maintain configuration standards, technical documentation, operational procedures, support runbooks, and knowledge resources
Required Skills & Qualifications:
Minimum 5+ years of related experience supporting enterprise applications, digital platforms, or production systems
Technical experience with consumer- and employee-facing enterprise systems in high-availability environments
Experience configuring and supporting enterprise content management, digital asset management, personalization, localization, or comparable platforms
Strong application troubleshooting, incident management, root cause analysis, and production stabilization skills
Proficiency with SQL and data validation across relational or NoSQL technologies
Proficiency reading and validating JSON structures, REST service responses, and system integrations using tools such as Postman
Experience with AWS cloud services and cloud-based application support
Experience with monitoring and observability tools such as Splunk, Grafana, AppDynamics, or CloudWatch
Experience with change and release management processes and tools such as ServiceNow and Jira
Familiarity with distributed version control and CI/CD practices
Experience working in an Agile delivery environment using Jira, Confluence, or similar tools
Strong communication, technical documentation, collaboration, and customer-service skills, with a proactive approach to continuous learning and emerging technologies
Preferred Qualifications:
Experience supporting large-scale content, asset, personalization, or localization platforms
Experience with AWS services such as Lambda, S3, CloudWatch, API Gateway, ECS, or related technologies
Familiarity with platform configuration, publishing workflows, metadata, tagging, schemas, and content lifecycle processes
Experience supporting REST-based integrations and validating data across interconnected enterprise systems
Experience with production change control, release readiness, incident reviews, and operational improvement
Familiarity with scripting or automation using Python, PowerShell, Bash, or comparable technologies
Experience mentoring Systems Engineers and providing technical guidance across delivery and sustainment work
Demonstrated use of AI productivity tools, such as Microsoft Copilot, OpenAI ChatGPT, or Anthropic Claude, to improve analysis, documentation, troubleshooting, or workflow efficiency
Familiarity with CI/CD, containerization, infrastructure automation, or cloud observability practices
Ability to communicate platform health, technical risks, and recommendations to technical and business partners
Advanced coursework or certifications in cloud technologies, systems engineering, enterprise platforms, or related disciplines
Required Education:
Bachelor's Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
#DISNEYTECH
The hiring range for this position in Orlando, FL is $111,900.00 to $150,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Informations Supplémentaires:
DISNEYTECHSur Disney Experiences:
Disney Experiences donne vie à la magie des histoires et des franchises Disney à travers des parcs à thème, des complexes hôteliers, des bateaux de croisière, des expériences de vacances uniques, des produits et bien plus encore dans le monde entier. Disney excelle dans l’industrie du voyage avec six destinations de villégiature aux États-Unis, en Europe et en Asie, une compagnie de croisières de premier plan, un programme de propriété de vacances très populaire, et une agence primée d’aventures guidées en famille. De plus, les opérations mondiales de produits de consommation de Disney comprennent la plus grande entreprise de licences au monde, les plus grandes marques d’édition pour enfants au monde, l’un des plus grands concédants de licence de jeux au monde sur toutes les plateformes, et les magasins Disney dans le monde entier et sur le Web.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Attractions Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Experiences.
Walt Disney Attractions Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.