Senior Product Operations Manager - Techology Operations
Postuler maintenant Postuler ultérieurement Job ID 10123971 Emplacement Orlando, Floride, États-Unis Entreprise Disney Experiences Date de publication 25/06/2025Résumé du poste:
“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business, as well as other initiatives such as Hey, Disney!
This role sits in the Tech Ops, Quality, and Systems Engineering organization within Technology & Digital for Disney Experiences. We are seeking a Senior Product Operations Manager who is process & detail oriented for management of our Technical Operations portfolio.
The Senior Product Operations Manager will work with product owners and app teams for visibility into roadmaps and cross-team collaboration on key initiatives, ensuring easier long-term operational management and standard practices. It spans planning, implementation, monitoring, and optimization, with a strong emphasis on collaboration between development and operations teams.
In this role, you will collaborate closely with cross-functional teams, including software engineers, product owners, technical account managers, and project managers to align product vision and business requirements with TechOps.
As the primary point of contact, you will build, maintain, and nurture relationships with key stakeholders, including business partners and sustainment teams, ensuring product delivery meets business needs. You will be responsible for establishing communication plans for TechOps as a critical partner and ensuring TechOps has a cohesive view across both international and domestic portfolios on the services and needs of the business to be supported.
What You'll Do
Drive holistic roadmap and support of continuous improvements.
Proactively collaborate with cross-functional teams to surface and document upcoming key launches and high-priority initiatives, driving alignment with TechOps and ensuring these items are integrated into planning cycles and sprint commitments.
Be the primary point of contact within the TechOps portfolio - across both capital and operational components - for acknowledging and communicating critical operational deliverables to minimize the risk of competing priorities and funding gaps that could impact successful execution.
Monitor progress and provide timely updates to TechOps management and stakeholders on product and launch development stages to maintain seamless delivery.
Experience preparing and facilitating project roadmaps, presentations, dashboards, and data-driven storytelling for leadership and executives.
Assist TechOps leadership with the allocation of resources within the portfolio, ensuring accurate reporting and up-to-date financial data.
Experience with industry-standard project management tools such as MyPPM, JIRA, Confluence, Keynote, Smartsheet, Microsoft Office Suite, or equivalent tools
Required Qualifications & Skills
Minimum of 5 years of experience in product and project management or related experience within technology-powered platform teams
Experience working with and in a scrum team; confidently leading discussions and making informed decisions even when full details are not yet available
Experience in application change and release planning / coordination of tasks across teams
Excellent communication skills and comfort with executive level including the ability to engage in high-level business discussions and technical conversations.
Experience speaking in the domain language of technical engineers and interpreting non-technical/ finance/ security parlance
Experience in Tech Ops and service delivery management
Proficiency in ITSM tools like ServiceNow, Agile project management tools like MyJira
Familiarity with Cloud and TechOps platforms and technologies
Experience of handling and navigating time zones, cultural nuances, and regional dependencies to manage both international and domestic service requests.
Required Education
Bachelor’s degree or equivalent work experience
#DISNEYTECH
Informations Supplémentaires:
DISNEYTECHSur Disney Experiences:
Disney Experiences donne vie à la magie des histoires et des franchises Disney à travers des parcs à thème, des complexes hôteliers, des bateaux de croisière, des expériences de vacances uniques, des produits et bien plus encore dans le monde entier. Disney excelle dans l’industrie du voyage avec six destinations de villégiature aux États-Unis, en Europe et en Asie, une compagnie de croisières de premier plan, un programme de propriété de vacances très populaire, et une agence primée d’aventures guidées en famille. De plus, les opérations mondiales de produits de consommation de Disney comprennent la plus grande entreprise de licences au monde, les plus grandes marques d’édition pour enfants au monde, l’un des plus grands concédants de licence de jeux au monde sur toutes les plateformes, et les magasins Disney dans le monde entier et sur le Web.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Attractions Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Experiences.
Walt Disney Attractions Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.