Member Services Liaison, DVC (Lake Buena Vista, FL) Bench, Full Time
Postuler maintenant Postuler ultérieurement Job ID 1287576BR Emplacement Orlando, Floride, États-Unis / Lake Buena Vista, Floride, États-Unis Entreprise Walt Disney World Resort Date de publication 10/06/2025Résumé du poste:
A Disney Vacation Club Member Services Liaison is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our outstanding member-only lounges and at member-only events. They will be stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
A Member Services Liaison will work in collaboration with and support the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through interaction! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, a Member Lounge Liaison is also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.
The starting pay rate for this position is $18.90/hour.
Responsabilités:
- Represent Member Services as part of the overall Disney Vacation Club® Team
- Provide a comprehensive and varied range of services to our Disney Vacation Club® Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with several facets of the Member experience including My Disney Experience planning, general park knowledge, and various Membership management requests.
- Cultivate and maintain professional, yet personalized relationships with Disney Vacation Club® Members
- Demonstrate adaptability to the fluctuating needs of our operation and the requests of Members and Guests
- Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
- Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
- Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
- Follow Walt Disney World and State Food Safety regulations and practices
Qualifications Nécessaires:
- A personal cell phone is required for two factor authentication.
- Minimum two (2) years of Guest Service experience
- Knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
- Affinity for opportunities where you can be of service to others
- Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
- Excellent written and verbal skills, as well as telephone etiquette
- Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
- Proficiency in basic computer functions to operate in a Windows environment and other technologies
- Strong organizational, planning, and follow-through skills, along with attention to detail
- Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
- Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts
Compétences Souhaitées:
- Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
- Basic Food Safety Certification
- Bilingual skills in: Spanish, English, Japanese, Portuguese and French
Informations Supplémentaires:
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenterDisability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
Sur Walt Disney World Resort:
Depuis son ouverture en 1971, le Walt Disney World Resort a créé des souvenirs inoubliables pour de nombreux enfants et leurs familles. Aujourd’hui, des centaines de millions d’invités du monde entier se rendent dans cet endroit magique pour profiter de vacances Disney. En associant créativité, innovation et technologie, le centre de vacances plonge les invités dans les contes classiques de Disney et dans de nouveaux genres de divertissement en famille. S’appuyant sur une tradition riche de contes, les cast members de Walt Disney World Resort donnent vie à la magie de Disney en accordant une attention particulière aux détails et en offrant aux invités un service supérieur.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Vacation Club Management, LLC , qui fait partie d’une entreprise que nous appelons Walt Disney World Resort.
Disney Vacation Club Management, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.