Lead Business Information Analyst

Job Requirements

We are looking for a Lead Business Information Analyst who will be the primary link between Data Products & Platform and the business user community across Disney Experiences, including partners in Marketing, Decision Sciences, Industrial Engineering, Commercial Strategy, and Operations. You will own how we listen to, communicate with, and build relationships across that community, and you will work with our teams to set the goals we hold ourselves to and measure real progress against them. You will bring the community's voice into what we commit to next and tell the story of what we have delivered. You will also serve as the organization's liaison to the annual financial planning cycle and run the operating rhythm that keeps commitments, decisions, and communications moving in sync.

This role reports to a Director in Data Products & Platform and works closely with product managers, who own depth on individual products, by providing the community-wide view no single product can see.

Key Responsibilities

Community Relationships & Listening

• Serve as the front door for the business user community, building trusted relationships across Disney Experiences functions and representing the full community rather than any one product's users
• Listen through surveys, forums, and direct feedback, and identify patterns across products and user groups
• Route insight to product managers and team leads, and close the loop so partners see what changed because of their input

OKRs & Measurement

• Work with internal teams to turn objectives into measurable key results with clear targets, favoring outcomes the community cares about (adoption, reliability, time to value, satisfaction) over internal activity
• Design the measurement framework for each key result, choosing the right source (platform and usage data, delivery metrics, operational data, surveys) and building new instruments where none exist
• Partner with data teams to source, calculate, and validate results
• Maintain scorecards that give an honest, consistent view of progress and risk

Communications & Organizational Narrative

• Decide which OKRs and results are community-facing and tell the story in plain language, capturing accomplishments so good work is recognized
• Run monthly forums, newsletters, training, and organization-wide events, plus platform-wide release and migration communications, so the community hears one consistent voice

Financial Planning & Funding Liaison

• Serve as the liaison between teams and finance for the annual cycle (capital requests, annual operating plans, long-term plans, budgets), coordinating inputs so submissions are consistent, complete, and on time
• Connect funding requests to OKRs and measured outcomes, so the case for investment is grounded in results
• Flag funding risks to commitments early, with a recommendation

Operating Rhythm & Follow-Through

• Own the planning and governance calendar (OKR reviews, decision forums, quarterly check-ins), providing the content, data, and narrative behind each and preparing leaders with pre-reads and talking points
• Keep a single record of decisions, actions, and owners, and follow through until items close
• Surface misalignment, dependencies, and off-track commitments early, and escalate with a recommendation
• Assess feasibility, effort, and cost, and drive cross-functional work to completion by clarifying scope, aligning owners, and removing blockers
• Handle sensitive information (funding positions, at-risk commitments, pre-decisional plans) with discretion, deciding what to share, with whom, and when

What Success Looks Like

• Business partners across Disney Experiences know where to go, feel heard, and see their input reflected in what we deliver
• Every OKR has an agreed target and a trusted, working measurement, and there is one current view of progress and risk
• The community knows how we're doing against what we committed to
• Accomplishments are captured and told consistently, so good work gets seen
• Product managers receive community-wide insight they couldn't get on their own
• Funding submissions are consistent, on time, and tied to measurable outcomes
• Reviews and decisions happen on time with clear owners
• Sensitive information is handled with discretion, and leaders trust this role with it

Required Qualifications

• 7+ years in business analysis, program management, strategy and operations, or a similar cross-functional role, with experience leading work across teams without direct authority
• Experience defining OKRs, KPIs, or similar performance frameworks and actually measuring them, using data from multiple sources, including surveys and feedback instruments, and analyzing both quantitative and qualitative results
• Demonstrated ability to build trust with a broad business community, including senior stakeholders, and to communicate clearly with business and technical audiences
• Excellent writing and storytelling: turning accomplishments, metrics, and feedback into clear, engaging updates for a broad audience
• Strong facilitation, prioritization, and follow-through across multiple concurrent workstreams
• Working familiarity with annual planning, capital request, and budget processes, and the ability to partner effectively with finance
• Exceptional judgment and discretion with confidential and sensitive information

Preferred

• Experience in a data, analytics, or technology organization
• Familiarity with data platforms, governance, or product management practices
• Experience with survey or feedback tools and automating measurement workflows
• Experience with internal communications, change management, training, or event planning
• Working knowledge of process mapping, use cases, or UML for documenting workflows

PAY TRANSPARENCY

The hiring range for this position in Orlando, FL is $113,500 to $152,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

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Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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