Director, Tech Operations
Postuler maintenant Postuler ultérieurement Job ID 10107827 Emplacement Orlando, Floride, États-Unis Entreprise Disney Experiences Date de publication 10/01/2025Résumé du poste:
“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive experiences to consumers through our Parks & Resorts worldwide, Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise. Our global team is comprised of nearly 3,000 professionals across technology, product, data, and operations functions, focusing on the development and implementation of digital technology strategies for our businesses around the world.
This Director, Tech Operations is responsible for vision, leadership, planning, support and implementation of high performance and high availability systems spanning all aspects of Disney Experiences’ Commercial portfolio of 1000+ applications. Business areas this position will support include Disneyland, Walt Disney World, Disney Consumer Products, License & Publishing, and International. The team is responsible for the infrastructure provisioning, incident management, continuous integration/delivery pipelines, and continuous technical modernization.
This role will work closely with Technology and Business executives to align to the strategic goals and objectives that achieve a rock-solid production environment. Will lead strategy, implementation and continuous improvement of systems and processes to achieve and maintain very high availability, scalability and performance across the suite of applications. This leader will possess deep technical understanding of system architecture, automation, monitoring and incident management. Will have strong focus on software engineering practices and very close collaboration with development teams. It will also work closely with Security and Compliance to ensure that team processes, systems, and ongoing development are meeting all requirements and guidelines and helping drive development and project teams to address findings and vulnerabilities. Last, this role will lead proactive initiatives that provide greater insight to production that help. This role will report to the VP, Technology.
The Company uses several different technology stacks, so it will be critical to have a strong understanding of core infrastructure fundamentals and expertise in two or more cloud-based technologies.
What you will do:
This role is responsible for vision, leadership, planning, support and implementation of high performance and high availability systems spanning all aspects of Disney Experiences’ Commercial portfolio of 1000+ applications. Business areas this position will support include Disneyland, Walt Disney World, Disney Consumer Products, License & Publishing, and International. The team is responsible for the infrastructure provisioning, incident management, continuous integration/delivery pipelines, and continuous technical modernization.
This role will work closely with Technology and Business executives to align to the strategic goals and objectives that achieve a rock-solid production environment. Will lead strategy, implementation and continuous improvement of systems and processes to achieve and maintain very high availability, scalability and performance across the suite of applications. This leader will possess deep technical understanding of system architecture, automation, monitoring and incident management. Will have strong focus on software engineering practices and very close collaboration with development teams. It will also work closely with Security and Compliance to ensure that team processes, systems, and ongoing development are meeting all requirements and guidelines. And also helping drive development and project teams to address findings and vulnerabilities. Last, this role will lead proactive initiatives that provide greater insight to production that help.
The Company uses several different technology stacks, so it will be critical to have a strong understanding of core infrastructure fundamentals and expertise in two or more cloud-based technologies.
Required Qualifications & Skills:
- 10+ years of experience leading high performing technology teams building, deploying, and maintaining scalable and resilient enterprise solutions with multiple cloud providers
- 7+ years proven experience/success leading high performing teams that maintain development pipelines and provide production support
- 5+ years in a technology executive role
- 5+ years as software development manager for large scale customer facing applications for mobile (iOS and Android) and web
- Experience with highly virtualized environments; cloud technologies, both public and private (AWS, Google Cloud Platform, etc.)
- Demonstrated ability to deliver solutions on-time and on-budget
- Proven ability to manage and facilitate annual operating budget and strategic planning
- Demonstrated ability to manage the day-to-day tasks of diverse teams, while effectively influencing executives on key decisions and direction
- Proven ability to inspire, motivate, and lead a team to produce quality work in the development of solutions
- Demonstrated inclusive leadership that embraces diversity
- Demonstrated ability to connect and influence others to achieve organizational priorities
- Demonstrated ability to develop teams and mentor staff
- Demonstrated ability to develop geographically and otherwise diverse highly technical teams
- Ability to communicate effectively to executive leadership in both business and technology roles
- Demonstrated exceptional critical thinking, strategic planning, and process management skills
- Excellent written and verbal communication skills
- Excellent presentation and group dynamics skills
- Demonstrated excellence in client/partner relationship management with senior executives
- Bachelor’s degree or equivalent required
Preferred Qualifications:
- AWS Professional certification; Solutions Architect, DevOps, or equivalent working experience
- Experience in large scale distributed systems, their development, operations, observability
- Prior experience with eCommerce technology
- Experience with ITIL
Required Education:
- Bachelor’s degree or equivalent required
Sur Disney Experiences:
Disney Experiences donne vie à la magie des histoires et des franchises Disney à travers des parcs à thème, des complexes hôteliers, des bateaux de croisière, des expériences de vacances uniques, des produits et bien plus encore dans le monde entier. Disney excelle dans l’industrie du voyage avec six destinations de villégiature aux États-Unis, en Europe et en Asie, une compagnie de croisières de premier plan, un programme de propriété de vacances très populaire, et une agence primée d’aventures guidées en famille. De plus, les opérations mondiales de produits de consommation de Disney comprennent la plus grande entreprise de licences au monde, les plus grandes marques d’édition pour enfants au monde, l’un des plus grands concédants de licence de jeux au monde sur toutes les plateformes, et les magasins Disney dans le monde entier et sur le Web.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Attractions Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Experiences.
Walt Disney Attractions Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.