Product Manager II - Solutions and Enablement

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology (DEEP&T) is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

The Business Operations team helps guide and articulate technology strategy and research, and is responsible for driving the day-to-day operation of the Product & Technology organization, including: project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team. 

About the Role

We’re seeking a Product Manager to join the Reporting Solutions & Enablement Team for Disney Entertainment & ESPN Product & Technology (DEEP&T). You’ll help build critical self-serve reporting & analytics tools to help technical and business teams across Disney Entertainment to understand and optimize the performance of Disney’s direct-to-consumer streaming products including Disney+, Hulu, and ESPN.  You’ll help drive adoption and ensure the long‑term success of our tools, bridging product delivery and real user impact. This role is critical for enabling our product and technical teams to make data-driven decisions, optimize customer experiences, and help Disney grow our direct-to-consumer streaming products. 

What You’ll Do

 Product Management, Operations, and Go-to-Market

• Help gather and compile business and technical requirements, drive the product development lifecycle, define user acceptance criteria, and lead go-to-market activities

• Lead day‑to‑day product operations across cross‑functional workstreams, help align teams, remove blockers, and orchestrate flawless execution.

• Own end-to-end launch execution for internal reporting products, including communications, user onboarding, and access management

• Establish standardized templates, tools, and methodologies for operational consistency and efficiency.

• Maintain centralized product documentation, knowledge repositories, and runbook libraries to facilitate collaboration and knowledge transfer.

Drive User Engagement & Adoption

• Build deep relationships with internal stakeholders; conduct ongoing research and pain point analysis.

• Develop and execute enablement programs, e.g., onboarding sessions, training workshops, and engagement campaigns.

• Identify and empower power users and champions to accelerate tool adoption.

• Improve users' data literacy by bridging the gap between data governance, data stewards, and users through standardized definitions and shared educational materials.

Monitor Success & Support Round-the-Clock

• Identify measurable product outcomes and KPIs and evaluate success against defined objectives.

• Track KPIs, and deploy user surveys to drive continuous improvement.

• Manage user support channels and ensure timely resolution of issues to maintain a positive user experience.

• Escalate identified reported errors to appropriate stakeholders. Ensure issues are rectified in a timely manner. Keep stakeholders up to date on progress.

Leadership & Stakeholder Communications

• Prepare executive summaries and stakeholder updates, highlighting progress, metrics, risks, and next steps.

• Lead cross-functional syncs and escalation forums to ensure alignment with business and tech teams.

What You’ll Bring

• 3+ years in product operations, program management, or product management, especially in internal‑tools, reporting, or analytics environments.

• Strong understanding of user enablement strategies, adoption frameworks, and stakeholder influence.

• Excellent communicator, adept at executive presentations, stakeholder stewardship, and cross‑team alignment.

• Highly organized and execution‑oriented; thrives amid ambiguity and evolving priorities. Comfortable establishing structure where none exists.

• Experience with internal tooling, analytics platforms, or data governance is a plus.

• Able to quantify project value, define roadmap inputs, and establish metrics that align with business outcomes.

Required Education

• Bachelor’s degree in a relevant field; and/or relevant work experience.

Additional Information

#DISNEYTECH

#CDIJobs

The hiring range for this position in New York is $120,300.00 to $161,300.00 per year, and in Bristol and Santa Monica is $114,900 to $154,100 per year, and in Seattle is $120,300 to $161,300 per year, and in San Francisco is $125,800 to $168,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.