Product Manager - Commerce Performance & Insights

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also redefining Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.
   

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and pioneering capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

At Disney Entertainment, we are experiencing dramatic growth, reaching 225M total subscriptions globally across our streaming product portfolio. As we continue growing across all  our streaming services (Disney+, Hulu, ESPN+, and Star+) we are looking for a product management leader that thrives in a dynamic, fast-paced environment and can meet opportunities and challenges head-on.

We’re seeking a Product Manager II - Commerce Performance & Insights to support building tools and capabilities for real-time monitoring and alerting across our Commerce systems. These large scale, distributed systems include a payments system that processes billions of dollars of transactions annually, a fraud system that can provide threat assessment under 20 ms, a Pay-Per-View system that enables purchasing of hundreds of Live products per second and so many more. Also, you will assess the performance of these systems and provide insights that benefit the customers and the business. Additionally, in this highly visible role, where you’ll be working cross-functionally with product managers, engineers, etc.

The Commerce platform at Disney Entertainment has experienced tremendous growth - supporting over 80 countries and 20+ currencies. Yet, we’re still early on our mission to provide entertainment around the world and project significant growth ahead. We’re looking for an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing “out-of-box” ideas. Being part of a driven and enthusiastic team on growing products, you will get to make a direct material impact on the future of The Walt Disney Company.
 

Responsibilities:

• Design and build automated real-time dashboards to monitor and track performance of commerce systems

• Create and embed trigger-based alerts for anomaly detection in real-time dashboards, and identify critical issues impacting performance of systems

• Improve ways to capture data into existing tools like Adobe Analytics, Looker, Tableau etc.

• Partner with engineering teams to investigate, troubleshoot and resolve anomalies, and restore system health

• Collaborate with product to provide insights and recommendations to improve the performance of the systems, and enhance customer experience and business value

• Establish critical metrics for performance of commerce systems, and develop a regular cadence to review them with senior leadership

• Make decisions both independently and in concert with other teams while balancing collaboration and push-back as needed 

Basic Qualifications

• You have 3+ years of relevant work experience with direct-to-consumer, ecommerce, fintech and/or subscription services in domestic and/or international markets is preferred

• Experience with data visualization to demonstrate and explain trends, patterns, outliers etc. to both technical and non-technical audiences

• Experience with processing large, complex data sets, and deriving actionable insights from the data

• You have hands-on experience with structured or unstructured databases, and data processing languages such as SQL 

• You have the ability to weave data into a narrative and tell a story, and recommend constructive next steps

• You communicate exceptionally well - from small group discussions to large group presentations, and through strong product analytics memos that help drive alignment across multiple teams

• Experience with machine learning and artificial intelligence capabilities at a large scale is a plus

Required Education

Education in technology or business domains. An undergraduate degree in computer science, engineering, finance, economics or related disciplines is a plus, MBA preferred

About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

The hiring range for this position in Santa Monica, CA and Bristol, CT is $112,600 - $151,000 per year, in San Francisco is $123,400 – 165,400 and in NYC and Seattle is $118,000 - $158,200 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.