Principal Product Mgr

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.  Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Commerce, Data & Identity

• Commerce, Data & Identity provides the core product management functions for areas crucial to Disney’s media businesses. These include initiatives and products that power digital commerce, identity, and growth, as well as those that reach uniquely across The Walt Disney Company enterprise, such as messaging and privacy, among others. Additionally, it is responsible for the data engineering, science, and products for Disney Entertainment & ESPN, along with their interconnection with other parts of The Walt Disney Company.

Job Summary:

We’re looking for an experienced product manager on our payments team to focus on optimizing payment approval rates, launching and evaluating new payment processors, and constantly experimenting to improve our product. This is a great opportunity to join an experienced payments team and immediately have an impact at a global scale. This role will work across payment processing, new payment methods, and recovery strategies. The ideal candidate will have experience in payment processing using network tokens and PINless debit, processor selection and optimization, payment recovery strategies, compliance with scheme rules, issuer engagement, and more.

Responsibilities and Duties of the Role:

• Become a trusted authority in the payments domain and provide thought leadership across the business
• Execute and maintain the payments roadmap by working cross-functionally with members of the product team, engineering team, business team, finance team, legal team, operations team, marketing team and more
• Manage high levels of complexity by collaborating with business leaders of adjacent domains like customer growth & acquisition, identity, lifecycle messaging, billing, etc. to negotiate and identify trade-offs that optimize business holistically
• Challenge the status quo and suggest new features that solve tactical and strategic problems
• Investigate issues using a keen understanding of our data, our payment stack, and the broader payments ecosystem.
• Translate new ideas and business needs into detailed product requirements documents and user stories for engineering teams to execute
• Maintain all necessary JIRA tasks, boards and detailed documentation across teams, as well as all necessary communication to internal stakeholders

Required Education, Experience/Skills/Training:

• You have 10+ years of product management experience, preferably working on subscription recurring payments for a major global merchant
• Bachelor’s degree and/or equivalent work experience
• Skilled at identifying key issues/questions, analyzing/visualizing data and then telling a compelling story to senior business partners and key stakeholders to help influence and/or determine important decisions
• You have the ability to rigorously prioritize while articulating your product roadmap across business teams and geographies
• Demonstrated ability of collaborating with a diverse set of partners and experience working in cross-functional teams
• You have a demonstrated understanding of good UX and copy; You’ve worked with product designers and copywriters to provide actionable & valuable feedback
• You have an understanding of statistics concepts (e.g., hypothesis testing, regression analysis) and experience with a/b testing on a large scale
• You communicate exceptionally well - from small group discussions to large-scale presentations, and through strong product memos that help drive alignment across multiple teams

Preferred Qualifications

• Knowledge of payment processor integrations and optimization
• You have familiarity with the streaming video industry and understand the different value propositions that all the market leaders offer their customers

The hiring range for this position in New York, NY and Seattle, WA is $193,100 to $258,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.