Manager, Specialized Ops

Department/Group Overview:

Disney’s Addressable Ad Operations team is seeking a Manager, Specialized Ops  who will be an exceptional addition to our Automated Sales and Advertising Operations team across our exciting brands. These brands are composed of The Walt Disney Company’s (NYSE: DIS) global entertainment and news television properties, owned television stations, as well as radio and publishing businesses.  This includes the ABC Television Network, ABC Owned Television Stations Group, ABC Studios, ESPN, ESPN +. Hulu, Disney Channels Worldwide, Freeform, FX and National Geographic as well as Disney/ABC Domestic Television and Disney Media Distribution.

Job Summary:

As a Manager, Specialized Ops, you will be responsible for supporting Disney Automated Ad Sales by facilitating the delivery of programmatic and self-service ad campaigns across the Walt Disney Company’s collection of digital sites and applications. You will manage a team of Senior Specialists, guiding career pathing and development, as well as assisting them on projects, training, workload, higher level troubleshooting, and day to day oversight. This role will drive operational management of our SSP and DSP partners as well as our internal self-service platform (Disney Campaign Manager) on delivery concerns, billing workflow changes, feature enhancements, etc. In addition, this Manager will coordinate with fellow Specialized Ops Management on key initiatives and define assignments to the dedicated team of Specialists. You will also be asked to collaborate internally with Ad Platform and Sales Enablement to address items like feature enhancements, workflow optimizations, and system access.

Responsibilities and Duties of the Role:

• Develop a team of Senior Specialized Ops Specialists to successfully manage their SSP/DSP partners or Disney Campaign Manager and the underlying deals/monetization that are driven through these platforms

• Build processes and proficiency in the team to steer higher level automated operation platform troubleshooting

• Partner effectively with Automated Sales & Product/Ad Platform Operations & Finance/Business Enablement to drive key initiatives

• Identify and help work on ad server or automated platform enhancements to maintain needs of the business.

• Build and maintain deep relationships with external partners on the SSP, DSP, & third party vendor side whilst helping to drive strategy/decisions tied to these partners

• Maintain deep comprehension of automated industry standards/trends/innovations and how Disney can/should/will factor in these

Required Education, Experience/Skills/Training:

• 5+ years of professional experience with at least 3 years within a Digital Ad Sales Operations role

• Experience leading/managing a team preferred

• Very strong understanding of automated sales landscape/industry/offerings

• Detailed comprehension and experience in trafficking digital video/digital display and other interactive formats, including VAST and VPAID

• Expert problem solving and troubleshooting abilities

• Excellent client and interpersonal skills, with a flexible attitude that withstands a hefty and varied workload

• Experience and comfort with presenting and training in front of large groups

• Comfortable making hiring/management level decisions

• Takes initiative and able to foster sales and partner relationships while focused on customer service

• Bachelor’s Degree or Equivalent

Preferred:

• Experience supporting teams with process development, as well as training & development

• Supply-side and demand-side platform or self-service platform experience

• Experience with ad server trafficking and able to communicate clearly with Product & Support & Sales teams

• Proficient in Microsoft Office Suite

• Experience in a queue management/ticketing system (JIRA/Salesforce)

#DisneyAdvertising

The hiring range for this position in New York, NY and Seattle, WA is $121,000 to $162,200 per year, in Santa Monica, CA and Chicago, IL is $115,500 to $154,800 per year, and in Southfield, MI is $110,000 to $147,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.