Production Systems Engineer

The Production Technologies team is responsible for day-to-day Enterprise Technology Services solutions. The team collaborates with production/broadcast teams and creative groups with the guidance from the manager to ensure the broadcast / media engineering workflows are up and functional, manage hardware of stages as well as end user devices and provide on site support for Disney Global Network infrastructure and Production Network. The teams support the daily operations of media, live show productions and broadcast/streaming of products through various distribution channels. The teams also engage in gathering new system/network operational requirements, assemble plans for completing and implementing a design, document and execute on that plan in order to meet the ever-changing technology requirements of studio environment.

 The team members are required to have knowledge of media production work flows, keep abreast of new broadcast technologies and methodologies that aid in the productivity and reliability of the content production workflows and have excellent technical and interpersonal skills and the commitment to supporting Disney values and the success.

This position is critical in supporting on-air /sport productions to ensure the seamless operation and support of Disney’s enterprise technology solutions critical to production, broadcast, and creative workflows. This role provides a dedicated technology support for productions, oversees daily service operations, implements innovative technology solutions, and ensures alignment with enterprise standards. With responsibilities spanning infrastructure management, workflow optimization, system maintenance, and direct client engagement, this position bridges the gap between technical operations and creative production needs, and enables disruption-free production environments essential for delivering Disney’s world-class content. This engineer will work closely with a manager to provide guidance to the junior staff and step in as a lead during manager’s absence.

The Production Systems Engineer plays a key technical support role in managing and maintaining studio production systems, network infrastructure, and end-user technologies. This position ensures high-availability operations for on-site and remote productions, executes technology projects, and provides proactive support, maintenance, and training for production teams.

Key Responsibilities:

Services and Solutions

• Manages and supports all production end points. Facilitates and PMs any production technology projects including but not limited to streaming network infrastructure implementation, wireless radio infrastructure implementation, server maintenance and upgrade, voice upgrade/support.
• Participates in planning for the system infrastructure, participates in evaluating new technologies, in researching network and system configurations for future implementation.
• Engages with clients to establish the requirements/needs, design & present the solution and propose/execute the procurement/install/commission/test/train plan.

Production/Creative System Support

• Provides production/creative workplace support including incident resolutions, change hypercare for production/creative systems
• Provides asset management, patch/upgrade management for production shared machine, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
• Performs infrastructure management / maintenance tasks
• Conference rooms / theater support
• Performs user administrations
• Performs user management tasks for internal network.
• Oversees provision of access to internal streaming services. Performs account administration tasks of user account creation and scheduling as well as onsite service request for streaming as needed.
• Works with the leadership to execute Asset Management / Procurement across the board for Disney production groups
• Manages and implements Network services for production workflows.
• Responds to system/network outages, malfunctions and related technical problems and conduct diagnostic testing, and participate or collaborate with other teams in identifying/resolving the problems.
• Manages and supports network infrastructure services for production, security and BMS.
• Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.
• Organizes and executes office moves and asset reallocations
• Performs OS imaging tasks and maintains standards for all platforms for studios
• Performs preventative maintenance on all systems and equipment in order to ensure optimum performance.
• Application deployment / management including Creative Cloud
• Event support
• Printer support for Studios & Offices
• Shift scheduled around on-air needs / Late night/weekend shifts as needed.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
• 3+ years in IT technology service
• Image creation/build, OS troubleshooting and application deployment at enterprise level
• Windows and macOS
• SharePoint and cloud-based collaboration tools
• PowerShell, SCCM, or Jamf for device management
• Network infrastructure (wired/wireless) and telephony
• Strong documentation, customer service, and communication skills.
• Project Management experience
• Core networking knowledge with network protocols & services, hardware & cabling, and network tools and commands

Preferred Qualifications

• Entertainment / Media industry experience strongly preferred
• Experience with Powersheel / PowerApp development, Broadcast System, AVIDs, etc
• Exposure to cloud platform such as AWS / Azure
• Familiarity with network monitoring tools (Nagios, SolarWinds, PRTG)
• Apple Certified, MCSE, CCNA, ITIL Foundation

Must be available to work around production schedule and be on call in evenings and weekends

#TechatDisney

PAY TRANSPARENCY

The hiring range for this position in Los Angeles, CA is $97,500 - $130,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

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Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

We will consider for employment qualified applicants with criminal histories consistent with applicable law.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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