Call Center Associate (PT)
Postuler maintenant Postuler ultérieurement Job ID 10141564 Emplacement Los Angeles, Californie, États-Unis / West Hollywood, Californie, États-Unis Entreprise The Walt Disney Studios Date de publication 12/03/2026Résumé du poste:
Part-Time Call Center Associate
The legendary El Capitan Theatre made its debut on May 3, 1926, as Hollywood's First Home of Spoken Drama. This grand theatre has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The El Capitan Theatre has undergone a museum-grade renovation, this includes the stage, which has been restored to its original 1926 legitimate-theater dimensions, a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects. The theatre offers 1,000 seats and a Dolby SR-D audio system. As an exclusive first-run theatre for Walt Disney Studios, Twentieth Century, Marvel Studios, and LucasFilm. The El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard.
Cast Members are expected to demonstrate a positive attitude and possess strong communication skills in order to effectively support the ticket sales team. Candidates should exhibit flexibility regarding scheduling, which may include early mornings and weekends. Weekly schedules will vary between 20 and 40 hours.
Responsibilities:
Primary responsibilities include handling all types of ticket/event inquiries including sales and customer service.
Guest Service the incoming and outbound calls selling tickets
Responsible for groups and individuals as well as ability to up-sell for add-on events, merchandise and/or birthday parties.
Collect payment in professional manner and follow up on payment as needed.
Provide accurate and helpful information about movie showtimes, tickets, and concessions
Resolve customer inquiries and concerns in a professional and courteous manner
Process refunds and exchanges for tickets and concessions
Manage and respond to all Credit Card disputes
Work with other departments to resolve customer issues
Stay up to date on movie theater policies and procedures
Maintain a positive and friendly demeanor
Basic Qualifications:
A minimum of one year of experience or relevant work experience required.
Able to follow through with minimal supervision; asking questions as needed.
Must be able to multi-task, ability to work efficiently and calmly under pressure, in a busy and distracting environment.
Capability to work flexible schedule that can change week to week; availability to work weekends, evenings, special events, and/or holidays depending on needs of the business.
Must have excellent written and verbal skills and be very detail oriented.
Be energetic, enthusiastic with strong phone manners and skills; good articulation skills as well as customer service experience valued.
Intermediate to advanced computer-based skills with working knowledge of Microsoft Excel, Word, as well as the Internet, with the ability to learn new programs quickly.
Excellent interpersonal skills; strong negotiation ability and sensitivity to Guest’s needs.
Spanish speaking, Bi-lingual a plus.
Perform additional duties as required.
A high school diploma or equivalent, associate degree or bachelor’s would be preferred but not required.
The hiring range for this position in Hollywood, CA is $22.96-$29.72 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur The Walt Disney Studios:
Depuis plus de 95 ans, The Walt Disney Studios représentent la base sur laquelle The Walt Disney Company s’est construite. Aujourd’hui, il propose des films, des histoires en épisodes, de la musique et des mises en scène de qualité aux consommateurs du monde entier. The Walt Disney Studios regroupe un ensemble de studios de cinéma respectés, notamment Disney, Walt Disney Animation Studios, Pixar Animation Studios, Marvel Studios, Lucasfilm, 20th Century Studios et Searchlight Pictures. Il abrite également Disney Theatrical Productions, le producteur de spectacles de renommée mondiale.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Buena Vista Theatres, Inc , qui fait partie d’une entreprise que nous appelons The Walt Disney Studios.
Buena Vista Theatres, Inc est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.
We will consider for employment qualified applicants with criminal histories consistent with applicable law.