Supervisor, DTC Content Fulfilment
Postuler maintenant Postuler ultérieurement Job ID 10148070 Emplacement Londres, Royaume-Uni Entreprise Disney Entertainment and ESPN Product & Technology Date de publication 26/05/2026Résumé du poste:
About the Role & Team
Working within a dedicated team, the AMP Supervisor is responsible for the delivery of high‑quality, value‑for‑money TV and Feature Art & Metadata assets to Disney’s Direct‑to‑Consumer (DTC) platforms. The role focuses on the end‑to‑end operational management of legal approvals, creation, and servicing of Art & Metadata materials in line with Disney’s requirements and standards.
Partnering closely with global internal teams and external vendors, the AMP Supervisor must be able to effectively multi‑task and remain calm under pressure, reflecting the high‑profile nature of the content and the volume of work managed. The role also has responsibility for supporting and coaching AMP Coordinators, acting as the first point of contact for day‑to‑day tasks, guidance, and queries, while ensuring strong customer focus, clear communication, creative thinking and collaborative ways of working.
This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.
Values
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Artwork and Metadata Management
- Oversee the creation and delivery of artwork and metadata to the Disney+ platform.
- Help maintain, design, and establish workflows for the delivery of artwork and metadata for Disney+ Originals, acquisitions, library content, and week‑to‑week titles.
- Be responsible for ingesting assets into Disney+, including live artwork and metadata refreshes via AMP.
- Partner with vendors and teams across EMEA, CEE, and MENA to oversee localisation and delivery of assets into Disney systems.
- Conduct artwork QC reviews and manage feedback for artwork assets, ensuring high quality deliverables.
- Supervise the verification and fulfilment of artwork and metadata orders within Disney ordering systems.
- Resolve artwork and metadata delivery challenges, including asset correction and remediation.
- Be responsible for liaising with the US IP legal team, legally clearing local main titles for use in local territories.
- Provides first point of contact for AMP Coordinators to provide support and advice as needed
Other General Activities
- Provides coverage and support for other AMP Supervisors and the AMP Manager as needed
- Attend and contribute to team; departmental, vendor and Content Operations meetings.
- Coordinate representation of team within broader Company meetings as required.
- Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
- Work with TWDC Accounts Payable to resolve Vendor billing issues.
- Develop and maintain strong working relationships with internal and external parties.
- Maintain a strong awareness of technical developments in the digital media space.
- Adhere to defined Content Operations business processes, taking opportunities to improve.
- Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics.
- Provide training for colleagues as required.
- Ensure other Departments are familiar with our role, and how to access relevant information.
- Participate in systems testing and contribute suggestions for workflow and systems improvement.
- Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.
Areas of Accountability
Accountable to DTC AMP Manager
Experience and Professional Qualifications Required
- Working knowledge of supply chain process
- Experience of delivering/packaging content to non-linear distribution
- Working knowledge of Adobe Suite, Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable
- Basic knowledge of .xml
- Project coordination skills
- Excellent organizational and multi-tasking skills
- Critical thinking and problem-solving skills
- Excellent time management
- Ability to work effectively in a team setting
- Ability to work well under tight deadlines
Competencies Required
- Stays current on business issues, industry trends, and technological advances
- Interacts well with people who have different backgrounds and work styles
- Excellent communication and interpersonal skills.
- Listens and asks questions to ensure understanding.
- Conveys relevant information in a candid and timely manner
- Uses technology to facilitate better results
- Keeps commitments
- Ability to prioritise
- Demonstrates flexibility in response to changes
- Remains productive despite uncertainty
- Earns the trust and respect of colleagues, partners and customers
- Treats others with respect
- Supports productivity and morale of the team
Sur Disney Entertainment and ESPN Product & Technology:
Chez Disney Entertainment and ESPN Product & Technology, nous allions imagination et innovation pour réinventer la manière dont les gens vivent et interagissent avec les histoires et les produits les plus appréciés au monde. Notre travail est extrêmement vaste et complexe. Nous créons des expériences incroyables, transformons l’avenir des médias et créons des produits et des plateformes qui rapprochent les gens du monde entier des histoires et des sports qu’ils aiment.
Chez Disney, notre capacité à associer une technologie de classe mondiale à une créativité sans pareille nous rend uniques. C’est l’essence même de notre passé, de notre présent et de notre avenir. Nous sommes des narrateurs et des innovateurs. Des créateurs et des bâtisseurs. Des artistes et des ingénieurs.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à The Walt Disney Company Limited , qui fait partie d’une entreprise que nous appelons Disney Entertainment and ESPN Product & Technology.
The Walt Disney Company Limited est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidats seront pris en considération pour l’emploi sans tenir compte de l’âge, de la race, de la couleur de peau, de la religion ou des convictions, du sexe, de la nationalité, de l’origine ethnique ou nationale, de l’orientation sexuelle, du changement de sexe, du statut marital ou civil, du handicap, de la grossesse ou de la maternité. Disney favorise une culture commerciale où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution rapide.