Retail Supervisor, Disney Theatrical
Postuler maintenant Postuler ultérieurement Job ID 10116521 Emplacement Londres, Royaume-Uni Entreprise The Walt Disney Company (EMEA) Date de publication 17/03/2025Résumé du poste:
Job Summary
The Retail Supervisor supports the Management Team by participating in the day-today operations of the business, ensuring that every Guest has the best Disney experience possible. This is done through consistent exceptional Guest service, development of the sales team, maintenance of visual standards as well as compliance with established policies and procedures. Serves as Leader on Duty shifts, maintaining consistency in management approach and driving sales, standards and service to meet requirements. Works as an active part of the Management Team through effective and timely communication, analysis of performance and sales trends; and supports through organisation and creativity.
Responsibilities:
- Partner with management colleagues in managing day-to-day sales floor and back office operations.
- Work both independently and as a part of the management team to drive results, set standards & manage staff, working towards the achievement of shared goals of the business.
- To act as Duty, Primary or Secondary Manager when scheduled, carrying out the responsibilities & duties of those roles; whilst working on own responsibilities, delegated tasks and towards shared goals.
- Strengthens others through consistent coaching and feedback while driving productivity and morale of the team. Sets and communicates sales goals. Holds self and others accountable to high performance standards and collates accurate sales information using tools provided.
- Demonstrates commitment to equality, diversity and inclusion in all actions.
- Supports Core Values of “People, Experience, Revenue and Brand”, through inspiring communication, integrity and passion.
- Prioritises “Teamwork, Enjoyment, Efficiency and Results” in all work.
- Considers impact of actions on individual, team and the organization.
- Takes a proactive role in maintaining Disney brand standards.
- Achieve financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
- Work proactively and positively towards individual and team goals, including sales targets, promotion goals and group incentives.
- Ownership of own areas of responsibility, effectively supporting the daily operations and goals of management team
- Sets priorities and manage time effectively and efficiently.
Basic Qualifications:
- Previous experience in Retail
- Passion for interacting with Guests of all ages.
- Attention to detail and ability to prioritise Guests and tasks.
- Time management and organisational skills.
- Success in working in a team environment.
- Proven ability to create a positive work environment.
- Excellent communication skills.
- Ability to listen to feedback and take constructive action
- Proficient in Excel and Outlook
Preferred Qualifications:
Additional responsibilities and duties will be assigned based on the needs of the business.
Additional Information:
Shifts are usually 8 hours, Monday through Sunday. However, shift lengths will vary depending on the needs of the business. Shift times will vary based on performance schedule and operation needs.
Shifts can start as early as 9am and finish as late as 11pm and are allocated based on the needs of the business. All staff need to be available for day times, evenings and weekends.
Sur The Walt Disney Company (EMEA):
Disney EMEA vise à stimuler la croissance, l’innovation et l’affinité avec la marque dans un ensemble extrêmement diversifié de pays avec une équipe de plus de 6 000 employés opérant sur 59 marchés avec des bureaux dans 29 pays.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à The Walt Disney Company Limited , qui fait partie d’une entreprise que nous appelons The Walt Disney Company (EMEA).
The Walt Disney Company Limited est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidats seront pris en considération pour l’emploi sans tenir compte de l’âge, de la race, de la couleur de peau, de la religion ou des convictions, du sexe, de la nationalité, de l’origine ethnique ou nationale, de l’orientation sexuelle, du changement de sexe, du statut marital ou civil, du handicap, de la grossesse ou de la maternité. Disney favorise une culture commerciale où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution rapide.