HR Associate (FTC)
Postuler maintenant Postuler ultérieurement Job ID 10119376 Emplacement Londres, Royaume-Uni Entreprise The Walt Disney Company (Corporate) Date de publication 29/04/2025Résumé du poste:
About the Role & Team
This is a fixed-term contract position until May 2026 and requires you to work from the Hammersmith office 4 days per week and 1 day from home.
We are looking for an enthusiastic HR Associate to make a meaningful impact and be part of a dynamic team. Join us in shaping the magic behind the scenes!
This role focuses on providing inquiry services, and transactional and administrative support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a large number of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems.
What You Will Do
Enterprise Inquiries: Manage a high volume of HR-related inquiries via all Global HR Operations service delivery channels, utilising knowledge management tools and case management systems to provide accurate information on various employee life cycle topics, from induction to offboarding.
Research and resolve inquiries in alignment with local and regional legislation, and perform routine transactions following standard operating procedures.
Transaction Processing and Tracking: Draft and manage employee paperwork, ensuring accurate signatures and maintaining documentation in both the HR database and physical files, while transacting high volumes of HRIS inputs and changes daily.
Ensure data accuracy, security, and completeness, and keep documentation updated, including Standard Operating Guides and training materials.
Build and coordinate processes for key HR milestones (e.g., probationary periods, contract reviews, and leaves), and review payroll-related data while coordinating with other departments and handling Data Subject Requests in line with GDPR guidelines.
Consumer Services: Provide excellent and efficient customer service with a friendly and ‘can-do’ attitude. Recognise and call out customer issues by reviewing individual case history, guide employees with ease in group settings or individually (e.g., delivering induction presentations to new starters, holding one-on-one meetings for policy guidance), and identify inquiries for triage to other key teams in the organisation.
Systems Knowledge: Utilise proven understanding of multiple applications, including Time recording systems, SAP, Workday, SuccessFactors, ServiceNow, Microsoft Office suite software, Access database, and other software relevant to the GHRO scope. Identify failures and inconsistencies in these systems, bringing up issues to management or relevant teams, and provide support to junior team members and with more complex/atypical transactions.
Problem Identification: Find opportunities in ServiceNow / D Tools HR content and process steps, line up recommendations for change, and participate in process development, improvement, and testing as needed.
Required Qualifications & Skills
Previous work experience in employee services, HR Administration, HR Operations or Customer Service Centre roles.
Solid verbal and written communication skills in English.
Partnering skills to be able to collaborate with different stakeholders and clients.
Demonstrable experience with multiple systems: Time recording systems, SAP, Workday, SuccessFactors, ServiceNow (case and knowledge management system, document management (DM), Microsoft Office suite software, Access database, and other systems specific to performing the work.
Capability to process and complete work/transactions across the region and the different lines of business.
Proven understanding of applying legislation, policies, and procedures applicable to the country and region.
Proficiency in recognising case notes to provide excellent customer service and to identify/raise other issues or root causes.
Ability to identify daily operational gaps and patterns that indicate systemic issues, proactively address them and deliver feedback to management.
The Perks
25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Sur The Walt Disney Company (Corporate):
Chez Disney Corporate, vous verrez comment les secteurs d’activités qui animent les marques puissantes de la société se rassemblent pour former la société de divertissement la plus novatrice, développée et admirée au monde. En tant que membre d’une équipe d’entreprise, vous travaillerez avec les leaders de classe mondiale qui mettent au point les stratégies qui permettent à The Walt Disney Company de rester à la pointe du divertissement. Collaborez avec d’autres penseurs novateurs pour permettre aux meilleurs conteurs de créer des souvenirs pour des millions de familles du monde entier.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à The Walt Disney Company Limited , qui fait partie d’une entreprise que nous appelons The Walt Disney Company (Corporate).
The Walt Disney Company Limited est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidats seront pris en considération pour l’emploi sans tenir compte de l’âge, de la race, de la couleur de peau, de la religion ou des convictions, du sexe, de la nationalité, de l’origine ethnique ou nationale, de l’orientation sexuelle, du changement de sexe, du statut marital ou civil, du handicap, de la grossesse ou de la maternité. Disney favorise une culture commerciale où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution rapide.