Disney Youth Education Series Representative – Full Time
Postuler maintenant Postuler ultérieurement Job ID 1194912BR Emplacement Lantau Island, Hong Kong Entreprise Hong Kong Disneyland Resort Date de publication 17/04/2024Résumé du poste:
As the Facilitator of the Youth Education Series (Y.E.S.) Programs, this individual will be the Disney interface for local and international student groups. They will be accountable for conducting educational experiences at Hong Kong Disneyland.
HKD$6,000* Special Welcome Reward paid out upon successfully joined by this position with completion of 6 months of continuous employment
*Terms & Conditions to be applied
Responsabilités:
- Direct report to Youth Education Series (Y.E.S.) Guest Service Manager (GSM), to assist and monitor daily operations and labor support level for Y.E.S. program, ensuring all programs are delivered and conducted in the most professional manner;
- Responsible for overseeing daily performance of all Y.E.S. team members including but not limited to Y.E.S. facilitators, where timely feedbacks shall be delivered through quality conversation or coaching session;
- Assist Y.E.S GSM to review, analysis, and make necessary approval for all special Y.E.S. program booking requests according to program capacity, labor support, attractions and restaurants availability under different attendance bands;
- Collaborate with key external and/or internal work partners of various operation teams to ensure pre-arrival materials for Y.E.S. program are well prepared and on-day logistic coordination for seamless program experience;
- Prepare weekly roster for Y.E.S. facilitators and other team members (if applicable) to ensure adequate manpower support;
- Consistently review future programs demand and work closely with scheduling team to allocate resources to support Y.E.S. business growth;
- Prepare new hires onboarding materials and conduct program training;
- Must be able to work independently with ability to handle difficult and/or ad-hoc situations by utilizing available resources to address and resolve guest concerns;
- Ensure Y.E.S. team members are complying with the Disney Service Qualities and Service Guidelines;
- Performs any other duties and responsibilities as assigned by Y.E.S. GSM, Sales and Park Operation leaders
Qualifications Nécessaires:
- Program facilitation experience in hospitality sector or other relevant industry
- Extensive knowledge of Disney Parks and Resorts Operations
- Excellent command of written and verbal communication skills (English, Cantonese & Mandarin preferred)
- Team spirit, Guest oriented, patient, positive thinking, logical problem-solving mindset with strong safety and Guest service awareness
- Exceptional interpersonal skills and focused on delivering quality Guest experiences and service excellence
- Able to perform in a fast-paced and sometimes stressful working environment
- At least 5 years' experience in relevant industries with 2 years in supervisory level
- Willingness to work at different locations in the Resort area, including outdoor locations
- Willingness to work in shifts
- Fluent in English, Cantonese and Putonghua
- Proficient in Microsoft Office including Word Processing, Excel and PowerPoint
Informations Supplémentaires:
Schedule AvailabilityOur Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company.
Submitting Your Application
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Sur Hong Kong Disneyland Resort:
Le Hong Kong Disneyland Resort offre des expériences Disney inoubliables et culturellement exclusives aux visiteurs de tous âges et de tous horizons. Rempli de vos histoires et personnages Disney préférés, le Hong Kong Disneyland Resort offre à ses clients la possibilité de découvrir huit contrées qui abritent des attractions et divertissements primés et uniques en leur genre. Terminez votre aventure par un séjour dans l’un des luxueux hôtels Disney du complexe. Et la magie ne s’arrête pas là : en tant que membre dévoué de la communauté locale profondément soucieux du bien-être sociétal, le Hong Kong Disneyland Resort fait rayonner sa magie à travers ses programmes de service communautaire qui aident les familles dans le besoin, stimulent la créativité chez les enfants et leurs familles, encouragent la protection de l’environnement, et promeuvent une vie plus saine.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Hongkong International Theme Parks Limited , qui fait partie d’une entreprise que nous appelons Hong Kong Disneyland Resort.