Senior Systems Engineer
Postuler maintenant Postuler ultérieurement Job ID 10149439 Emplacement Lake Buena Vista, Floride, États-Unis Entreprise Disney Experiences Date de publication 14/05/2026Résumé du poste:
At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology team is responsible for the end-to-end digital and physical Guest experience for all technology and digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!
This role plays a critical part in the transition of Warehouse Management Systems from implementation into sustained production operations. Responsibilities span go‑live readiness, post‑implementation stabilization, hypercare support, and the establishment of long‑term operational ownership for newly delivered capabilities. This role will also be a key point of contact for the Distribution Services teams across DX properties.
A successful candidate is highly collaborative, effective in a matrix organization, comfortable working autonomously, and experienced operating in complex production environments. This role serves as a subject matter expert for Warehouse Management Systems and ancillary systems, acting as a liaison between business, vendors, and technology teams while supporting production operations, enhancements, and backlog prioritization.
The Senior Systems Engineer reports to the Manager, Software Engineering.
What You’ll Do
Be accountable for uptime, recoverability, and operational readiness of warehouse production systems.
Own the health, stability, and performance of live production applications.
Support implementation and go‑live activities, ensuring systems are production‑ready and supportable.
Participate in an on-call rotation leading incident response, triage, and service recovery
Serve as the technical escalation point for complex production issues.
Facilitate deep root cause analysis across application, integration, and infrastructure layers.
Drive accountability for SLAs, feature delivery, release execution and issue resolution with external vendors.
Perform hands‑on technical analysis when required to accelerate vendor troubleshooting and resolution.
Create, maintain, and improve runbooks, diagnostics, and operational documentation.
Balance short‑term remediation with long‑term system stability and operability improvements.
Lead transition‑to‑support activities, including knowledge transfer, operational documentation, and stabilization following deployment.
Develop and maintain configuration and asset records within Service Now.
Proactively identify systemic risks and recurring issues and drive operational improvements.
Required Qualifications
At least 5 years of experience supporting large-scale, business‑critical production systems.
Proven incident response and escalation leadership experience.
Strong troubleshooting skills across distributed systems.
Experience supporting vendor‑provided or Commercial Off‑the‑Shelf platforms.
Ability to operate effectively under pressure during live production incidents.
Strong written communication skills for incident updates, executive communication, and postmortems.
Experience supporting cloud‑hosted production systems on AWS, Azure, or GCP.
Demonstrated ability to drive resolution of complex, high‑impact operational issues.
Comfortable diagnosing issues across compute, networking, storage, and system integrations.
Experience supporting Warehouse Management Systems or similarly complex, highly integrated Commercial Off‑the‑Shelf (COTS) platforms.
Familiarity with Agile delivery practices.
Availability to work within a 24x7/365 schedule with advanced notice
Preferred Qualifications
Hands‑on experience supporting Blue Yonder Warehouse Management System in a production environment.
Experience working within ITSM and ITIL‑aligned service management models.
Experience using ServiceNow or comparable service management tools.
Experience working in Scrum and Kanban environments using tools such as JIRA.
Proven experience driving accountability and corrective action through managed services vendor relationships.
Experience supporting supply chain, logistics, or warehouse operations environments.
Required Education
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a comparable field, or equivalent practical experience
The hiring range for this position in Orlando, FL is $111,900 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Disney Experiences:
Disney Experiences donne vie à la magie des histoires et des franchises Disney à travers des parcs à thème, des complexes hôteliers, des bateaux de croisière, des expériences de vacances uniques, des produits et bien plus encore dans le monde entier. Disney excelle dans l’industrie du voyage avec six destinations de villégiature aux États-Unis, en Europe et en Asie, une compagnie de croisières de premier plan, un programme de propriété de vacances très populaire, et une agence primée d’aventures guidées en famille. De plus, les opérations mondiales de produits de consommation de Disney comprennent la plus grande entreprise de licences au monde, les plus grandes marques d’édition pour enfants au monde, l’un des plus grands concédants de licence de jeux au monde sur toutes les plateformes, et les magasins Disney dans le monde entier et sur le Web.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Attractions Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Experiences.
Walt Disney Attractions Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.