Senior Event Operations Director
Postuler maintenant Postuler ultérieurement Job ID 10149202 Emplacement Lake Buena Vista, Floride, États-Unis Entreprise Walt Disney World Resort Date de publication 11/05/2026Résumé du poste:
About the Role & Team
The Senior Catering Operations Director leads the catering operations teams that execute all convention and group activity across all Catering regions, including resorts, theme parks, water parks, and Disney Springs, delivering excellent customer and client satisfaction. The role executes strategic and tactical initiatives that support the annual business plan and partners closely with Finance to evaluate revenue, profitability, and capital planning. This position regularly engages with external clients and internal partners to build, manage, and enhance key relationships within the Group and Convention business.
The Senior Catering Operations Director will report directly to the Director of Catering Food & Beverage.
This is a Full-Time role.
What You Will Do
- Execute strategic and tactical initiatives that support the annual business plan
- Partner with Finance to ensure appropriate revenue and profitability metrics are used to evaluate the business and develop the annual Capital Planning budget
- Manage guest and client standards and measurements to ensure consistent, world-class service
- Interact regularly with external clients and internal partners to create, manage, and enhance key Group and Convention business relationships
- Serve as an active member of the Walt Disney World Catering Line of Business Leadership Team
- Oversee and lead salaried and hourly O&T Cast Members across catering operations
- Lead implementation of operating policies and procedures, food safety compliance, and regulatory compliance
- Optimize financial performance through effective labor and expense resource allocation
- Support inventory management to meet financial and client requirements
- Lead and manage process improvement initiatives, including root cause analysis and project management
- Work various shifts within a 24/7 operation, including weekends and holidays
Required Qualifications & Skills
- 5+ years experience in Catering, Conventions, or other relevant event or Food & Beverage operations
- Proven inspirational leadership experience with the ability to develop and succession-plan high‑performance salaried and hourly teams
- Strong understanding of Food & Beverage catering logistics, menu design, food and beverage quality assurance, and food safety
- Ability to optimize financial performance through efficient labor and expense management
- Experience developing financial forecasts and budgets, with the ability to interpret financial results
- Strong knowledge of inventory management practices
- Ability to influence thinking and apply complex strategies
- Strong understanding of the STCU contract
- Experience leading process improvement projects and applying root cause analysis methodologies
- Strong knowledge of quality measurements and project management
- Excellent written and verbal communication skills
- Exceptional relationship‑building skills with the ability to partner cross‑functionally at all levels
- Strong attention to detail
- Proficiency with email, Microsoft Word, Excel, and PowerPoint
- Ability to understand emerging and current technologies supporting group business lines
Preferred Qualifications
- Proven career experience within the Group and Convention business or industry
- Knowledge of Walt Disney World and The Walt Disney Company organizational structure
- Experience managing process improvement projects
Education
- Bachelor’s degree in Hospitality, Business Administration, or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position is Lake Buena Vista, FL is $132,600.00-$177,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Walt Disney World Resort:
Depuis son ouverture en 1971, le Walt Disney World Resort a créé des souvenirs inoubliables pour de nombreux enfants et leurs familles. Aujourd’hui, des centaines de millions d’invités du monde entier se rendent dans cet endroit magique pour profiter de vacances Disney. En associant créativité, innovation et technologie, le centre de vacances plonge les invités dans les contes classiques de Disney et dans de nouveaux genres de divertissement en famille. S’appuyant sur une tradition riche de contes, les cast members de Walt Disney World Resort donnent vie à la magie de Disney en accordant une attention particulière aux détails et en offrant aux invités un service supérieur.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Parks and Resorts U.S., Inc. , qui fait partie d’une entreprise que nous appelons Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.