Secretary I, Epcot Engineering Services

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

As a Secretary I for Epcot Engineering Services, you will play a key role in supporting daily operations and enhancing team efficiency. In this role, you will provide essential administrative and operational support to leaders and internal partners, ensuring the seamless coordination of calendars, systems, and departmental initiatives. Whether managing reporting tools, supporting scheduling and recruitment efforts, or helping to deliver cast-focused programs, you will contribute meaningfully to the success of the team and the overall cast experience. This role offers a dynamic blend of organization, collaboration, and impact across a wide range of operational functions.

The Secretary I will report to the Manager of Engineering Services and sits in Lake Buena Vista, FL.

Responsibilities:

• Provide front-line administrative support including phone coverage, calendar management, and coordination of meetings and appointments.

• Prepare and format business documents such as letters, internal communications, presentations, and training materials.

• Submit and reconcile expense reports; manage invoice processing and supply ordering using Coupa.

• Partner with Casting to support recruitment lifecycle processes including job postings, candidate tracking, onboarding, and system updates for hourly cast positions.

• Input and maintain accurate scheduling data for hourly cast members; oversee weekly schedule audits to ensure accuracy.

• Generate, analyze, and distribute weekly departmental reports to support leadership and operations planning.

• Manage and update Smartsheet applications for regulatory and operational programs, ensuring integrity across forms, dashboards, and reports.

• Support cross-functional initiatives by entering gate clearances, updating leader schedules, and responding to ad hoc operational needs.

• Coordinate logistics for cast service milestones, recognition events, and celebration programs.

• Oversee conference room bookings and manage necessary facility upgrades or technical needs.

Basic Qualifications:

• 2+ years of experience in an administrative or office role, preferably supporting operations managers or cross-functional teams.

• Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), as well as Smartsheet, Microsoft Teams, SAP, Casual Buyer, and Adobe Acrobat Pro, with a proven ability to quickly learn and adapt to new systems and tools.

• Managing and editing cast and leadership schedules to ensure appropriate staffing levels and alignment with labor budget targets.

• Technologically savvy and resourceful, with demonstrated skill in organizing, managing, and manipulating information across digital platforms.

• Self-motivated and dependable, with strong follow-through and a proactive approach to task completion and problem-solving.

• Highly organized and detail-oriented, with excellent prioritization and time management skills to manage competing deadlines in a fast-paced environment.

• Proven ability to handle confidential information with discretion and exercise sound judgment in sensitive situations.

• Collaborative team player with strong interpersonal skills and a demonstrated ability to build and maintain effective working relationships with internal teams and external partners.

• Committed to delivering exceptional service and support, contributing to smooth operations and successful project execution.

Preferred Qualification:

• Prior experience supporting Facilities and Operations Services, with a strong understanding of union contracts and related workforce considerations.

• Proficient in internal systems including GEMS, MyTime, Coupa, and SPLAN, with the ability to navigate and utilize enterprise tools efficiently.

Required Education:

• High School Diploma or Equivalent

Preferred Education:

• Bachelors in Business Administration, Organizational Management, Hospitality Management, or related field.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.