Regional General Manager, Resort Operations
Postuler maintenant Postuler ultérieurement Job ID 10153054 Emplacement Lake Buena Vista, Floride, États-Unis Entreprise Walt Disney World Resort Date de publication 16/06/2026Résumé du poste:
Job Overview
The Walt Disney World Resort is a world-class entertainment and recreation center featuring four theme parks; two water adventure parks; 31 resort hotels (17 owned and operated by Walt Disney World and 14 Disney Vacation Club properties); 63 holes of golf on four golf courses; two full-service spas; ESPN Wide World of Sports Complex; Disney Springs, an entertainment-shopping-dining complex and Disney's Wedding Pavilion.
We are looking for a seasoned hotelier with diverse experience for the role of Regional General Manager, Resort Operations. The leader will report to the Vice President of Resort Operations and be directly responsible for 6-8 hotel properties in the portfolio and will lead a team of executives.
The Regional General Manager provides impactful leadership and support to the hotels, driving guest service standards and satisfaction, Cast Member development and engagement, and ongoing enhancement of service and quality improvements at the hotels. The leader will develop strategies to maximize the commercial potential to increase profits, reduce costs and transform our business to achieve world-class experiences to our guests.
Responsibilities
Provide strategic and operational leadership to executive leaders and their teams
Have oversight for the P&L performance, cost controls, cast member and guest satisfaction
Mentor General Managers to ensure successful operation of their hotels; set short-term and long-range goals in tandem with the Executive Team and General Managers to aid and achieve each property's defined performance metrics
Proactively focus on anticipating diverse needs of our global consumers and ability to translate these needs into meaningful Guest experiences
Conduct regular property visits to ensure brand and standards are being achieved
Develop teams focused on improving the Walt Disney World Resort experience and our performance metrics
Promote the resort experience through deeper levels of integration and leverage strategic support partnerships to provide an exceptional hotel experience and level of service to our guests
Partner with the resorts line of business team - participate in pilots and promote future focused work
Embrace change as an opportunity to grow while nurturing skills of change management to help leaders and team through transitions
Display commitment, enthusiasm, transparency and sensitivity to the team's needs to ensure Cast Members are empowered, positive and engaged
Basic Qualifications
7-10+ of proven Operational Executive leadership leading other senior leaders
Sound business acumen and ability to deliver on key performance indicators, controlling operational costs and driving profitability
A track record driving change, innovation and service excellence through promoting the overarching strategy
Experience delivering operational excellence and leading businesses to financial performance with a proactive focus on anticipating diverse needs of our global consumers and ability to translate these needs into meaningful Guest experiences
Been part of transformational work or service brand transformation as a Hotelier
The ability to inspire, promote enthusiasm and teamwork
Passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive work environment and supporting workforce diversity
Experience benchmarking internally and externally to achieve best practices
Bilingual or multi-lingual preferred
Required Education
Bachelor's degree in Hospitality or related field
Preferred Education
MBA or other related Masters degree
The hiring range for this position in Florida is $214,600 to $287,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Walt Disney World Resort:
Depuis son ouverture en 1971, le Walt Disney World Resort a créé des souvenirs inoubliables pour de nombreux enfants et leurs familles. Aujourd’hui, des centaines de millions d’invités du monde entier se rendent dans cet endroit magique pour profiter de vacances Disney. En associant créativité, innovation et technologie, le centre de vacances plonge les invités dans les contes classiques de Disney et dans de nouveaux genres de divertissement en famille. S’appuyant sur une tradition riche de contes, les cast members de Walt Disney World Resort donnent vie à la magie de Disney en accordant une attention particulière aux détails et en offrant aux invités un service supérieur.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Parks and Resorts U.S., Inc. , qui fait partie d’une entreprise que nous appelons Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.