Project Manager – Food & Beverage Operations & Safety Standards Development & Delivery
Postuler maintenant Postuler ultérieurement Job ID 10129192 Emplacement Lake Buena Vista, Floride, États-Unis Entreprise Walt Disney World Resort Date de publication 22/08/2025Résumé du poste:
About the Role & Team:
As a Project Manager - Food & Beverage Operations & Safety Standards Development & Delivery, you will support the planning and preparation of service standards, initiatives, safety standards, and new service styles. You will gather, synthesize, and interpret information from a variety of partners and help build projects for implementation. As the Food & Beverage business continues to evolve, you will assist in the integration of Safety, Technology, and Service Excellence into the dining experience. To drive continuity in the Guest experience and leverage best in class practices across the segment and industry standards, the role will develop the overarching approach to front of house service, including quality assurance planning and influencing leadership decisions. The scope of the role includes Walt Disney World, with many projects impacting both operating and non-operating areas. The range of work can be highly complex and confidential in nature.
You will report to the Senior Manager, Food & Beverage Operational & Safety Standards Development & Delivery.
What You Will Do:
Interpret current Walt Disney World Food and Beverage Operational and industry standards to influence the Development, Documentation, Sustainment, and Training integration for both existing and new operations.
Collaborate with the Safety Organization to interpret, influence, develop, and integrate Food and Cast safety standards.
Subject matter expert who leads front of house service excellence development, representing the Food & Beverage business in the development and integration efforts for existing and new service styles.
Leverage, influence, and engage a broad audience of key stakeholders, partner groups, and operations client,s including but not limited to Safety, Revenue Management, Industrial Engineering, Consumer Insights, Workforce Management, Labor Relations, Legal, Advisory & Assurance, Operations Training, Communication and Documentation.
Communicate with operators to maintain an understanding of priorities, business requirements, climate, environmental impacts, and overall landscape of conditions and attitudes affecting food and beverage operations.
Understand business issues identified to enhance site operations to interpret and develop plans to overcome barriers and business decisions.
Support integration of new technology into the dining experience to ensure seamless service integration.
Collaborate internally across the Food & Beverage Line of Business team to streamline client and partner interactions and drive connectivity.
Influence and develop change management efforts for seamless integration at the client level.
Maintain a visible presence across operations to observe, influence, implement, and assess implementation efforts.
Consult and interpret applicable Union contracts, conditions, and decisions that affect food and beverage operations.
In partnership with key stakeholders and operating clients, design, influence, develop, document and integrate new and revised processes, standards and business rules.
Manage project timelines and proactively identify constrained resources, conflicting priorities, and scheduling issues.
Lead with a passion for safety, hospitality, and service.
Required Skills & Qualifications:
5+ years of Food and Beverage leadership experience, in multiple styles of service
Ability to lead and integrate large scale, complex projects
Demonstrated influence, negotiation, communication, presentation, and public speaking skills
Ability to handle large volume and a wide variety of competing priorities and tasks simultaneously
Ability to embrace and drive organizational change
Demonstrated ability to provide strategic and tactical leadership skills
Ability to build consensus with internal and external stakeholders
Demonstrated strong relationship building and partnering skills
Proven self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization
Demonstrated business acumen
Strong written and verbal communication skills
Ability to pivot and thrive in a rapidly changing environment
Exceptional relationship building and integration skills
Strong understanding of labor relations and contract
Demonstrated passion for training and development of others
Preferred Qualifications:
Project management experience
5+ Disney Food & Beverage Leadership experience
Solid operational understanding of Walt Disney World Food and Cast Safety
Additional Information:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
This job is located in Lake Buena Vista, FL
Sur Walt Disney World Resort:
Depuis son ouverture en 1971, le Walt Disney World Resort a créé des souvenirs inoubliables pour de nombreux enfants et leurs familles. Aujourd’hui, des centaines de millions d’invités du monde entier se rendent dans cet endroit magique pour profiter de vacances Disney. En associant créativité, innovation et technologie, le centre de vacances plonge les invités dans les contes classiques de Disney et dans de nouveaux genres de divertissement en famille. S’appuyant sur une tradition riche de contes, les cast members de Walt Disney World Resort donnent vie à la magie de Disney en accordant une attention particulière aux détails et en offrant aux invités un service supérieur.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Parks and Resorts U.S., Inc. , qui fait partie d’une entreprise que nous appelons Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.