Lead Data Analyst-Bookable Experiences
Postuler maintenant Postuler ultérieurement Job ID 10086769 Emplacement Lake Buena Vista, Floride, États-Unis Entreprise Walt Disney World Resort Date de publication 29/04/2024Résumé du poste:
About the Role & Team
The Walt Disney World Bookable Experiences Revenue Management team leverages data analytics to optimize revenue, develop yield strategies, and evaluate key business / performance drivers. Bookable Experiences encompasses all Walt Disney World bookable products including table service restaurants, dining events, activities, and merchandise experiences.
As a Lead Data Analyst you will be a key player in our data analytics and yielding efforts. You will work closely with cross-functional teams to analyze and visualize data, transforming it into actionable insights and recommendations. If you’re a self-starter with outstanding analytical skills who can use highly sophisticated data sets to deliver concise analytics and build influential presentations this role is the perfect opportunity make an impact at the Walt Disney Company.
The Lead Data Analyst for Bookable Experiences Revenue Management currently reports to the Senior Manager, Bookable Experiences Revenue Management.
What You Will Do
- Generate regular reporting and ad-hoc analysis of historical and current data to identify trends, anomalies, and opportunities within Bookable Experiences
- Translate complex analyses into actionable insights for presentation to Operations, key partners, and executive leadership
- Serve as primary liaison through project work to deliver enhanced and updated data streams for upgraded reservation systems
- Lead the data and reporting needs for the business during the development of a new best-in-class F&B revenue management system
- Develop and maintain SQL queries and scripts for data analysis and reporting
- Create and maintain data visualization dashboards using Tableau or similar tools to deliver insights and enable internal efficiencies
- Collaborate within Revenue Management and across the organization (Food & Beverage Operations, Pricing, Finance, Forecasting, Industrial Engineering, Decision Science, and Technology & Digital, Commercial and Customer Experience Intelligence (CCXI)) to understand data needs and provide actionable insights to drive business decisions
- Continuously monitor data quality and proactively address data-related issues
- Contribute to the development and optimization of data processes and workflows
- Develop and maintain positive service-oriented relationships with partners and Operations
- Provide optimal utilization assumptions and yielding practices, develop macro and micro strategies, and manage seating templates for table service locations
Required Qualifications & Skills
- Minimum 5 years of experience in data handling and manipulation in a programming language such as SQL, Python, SAS, Java, or other
- Strong problem-solving and quantitative skills
- Advanced knowledge of data visualization/business intelligence software, such as Tableau or Power BI
- Experience collecting and analyzing data and reporting on the results using Excel or a statistical software package
- Knowledge and understanding of technical integration and overall solution architecture
- Proven ability to extract and assimilate data from several sources and communicate analysis in a concise, easy-to- understand and actionable format
- Strong sense of responsibility, ownership, and pride in delivering quality results and understanding the business impact
- Relationship and communication skills to effectively build partnerships, including the ability to ask questions to gain understanding and influence others with differing points of view
- Strong ability to learn new tools, forecast trends, and enable actionable plans that can be monitored and reported on
- Proven ability to influence cross-functional teams without formal authority
Preferred Qualifications
- 5+ years of data analysis experience
- Master’s degree or equivalent in Data Science, Statistics, Computer Science, Industrial Engineering or related quantitative field
- Deep understanding of tools such as Jira, Confluence, Slack, Miro, Product, Board, among others
- Knowledge of Snowflake
- Revenue Management and/or Pricing or Forecasting Experience
- Knowledge of Food & Beverage Operations or data
Education
Bachelor's degree in Data Analytics/Science, Statistics, Industrial Engineering, Business Insights or related quantitative field
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Sur Walt Disney World Resort:
Depuis son ouverture en 1971, le Walt Disney World Resort a créé des souvenirs inoubliables pour de nombreux enfants et leurs familles. Aujourd’hui, des centaines de millions d’invités du monde entier se rendent dans cet endroit magique pour profiter de vacances Disney. En associant créativité, innovation et technologie, le centre de vacances plonge les invités dans les contes classiques de Disney et dans de nouveaux genres de divertissement en famille. S’appuyant sur une tradition riche de contes, les cast members de Walt Disney World Resort donnent vie à la magie de Disney en accordant une attention particulière aux détails et en offrant aux invités un service supérieur.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Destinations, LLC , qui fait partie d’une entreprise que nous appelons Walt Disney World Resort.
Disney Destinations, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour l’emploi sans considération de race, de couleur, de religion, de sexe, d’âge, d’origine nationale, d’orientation sexuelle, d’identité sexuelle, de handicap, de statut d’ancien combattant protégé ou de toute autre base interdite par la loi fédérale, étatique ou locale. Disney favorise une culture commerciale où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution rapide.