Health Services Assistant

The desire to help people is in your bones. Just imagine how great it would be to use your skills to help the people in a healthcare environment.   By joining the Health Services team, you will work alongside a dedicated team of medical professionals responsible for the direct delivery of occupationally related patient care to Cast Members at the Walt Disney World Resort. Your role in the show will be to support all efforts associated with medial administration, tracking and use of a custom electronic medical record.

The work environment is a fast-paced Occupational Health Clinic Environment with nurses, physicians, and medical assistants who work in a close, collaborative style.  If you have strong computer skills, solid communication skills including award-winning telephone etiquette, with an attention to detail that people admire, please apply today!

The physical demands and working conditions require frequent walking, standing, squatting, sitting and lifting (less than 25 lbs.) throughout the shift; Occasional stooping and bending; and frequent fine fingering/handling/reaching (side, overhead, low).

This position requires five eight-hour paid shifts per week.  Shift days are Sunday thru Thursday with days off as Friday and Saturday each week.  Candidates must have the ability to work Sundays.  Ability to work holidays is required.

POSITION DESCRIPTION:

If you have worked in a medical office or hospital or even a corporate office environment, most of your responsibilities will be familiar to you – think things like working in a shared mailbox, data uploads, interface with patients arriving for care, facilitation of timely service and creation of encounters in an electronic medical record [EMR] system. 

You will make sure the highest standards of quality and confidentiality are met at all times, and will be as precise with your documentation as you are with everything else in your life.   Each day you are scheduled to work, you will be the primary resource for the completion of daily tasks associated with administration of the front desk function, as well as patient discharge.

In this role, you will:

ADMINISTRATIVE DUTIES:

• Handle large volume of incoming calls and inquiries - triaging as appropriate

FRONT DESK GENERAL DUTIES:

• Provide communication support by answering questions or directing callers appropriately

• Schedule clinic appointments

• Monitor incoming messages and voicemail and provide timely responses to inquiries

• Review and evaluate medical documentation submitted via walk-in to ensure completeness; ensure proper scanning and indexing of all incoming medical notes and medical documentation received

• Use critical judgment skills to escalate matters of priority

• Update management on patient thru-put, wait times, emergent needs, and issue resolution

PATIENT DISCHARGE GENERAL DUTIES:

• Interface with Cast Members in a timely, respectful manner

• Ensure questions are appropriately addressed and responses rendered to inquiries regarding next steps in care treatment

• Interface with external medical providers regarding referrals for diagnostic examination; Specialist, therapeutic and rehabilitative treatment

• Document outcome(s) in electronic medical record system

GENERAL DUTIES As Needed:

• Administer patient satisfaction surveys via an electronic ipad

• Support of Chief Physician scheduling needs

• Support of Casual Buying needs

• Support of routine medical facility needs such as ordering, stocking, cataloging, and delivery of supplies across property

You will have (requirements):

• High School Degree

• Valid and unrestricted Florida Driver’s License

• Minimum 2 years of experience in medical office or corporate environment

Preferred:

• Four-year college degree

• Two years experience in healthcare or health-related field

• Understanding of Medical Terminology

• Bilingual in a language other than English, i.e., Spanish, Creole, etc.

• Experience with Microsoft office suite including excel