Global Sales Contact Center (GSCC) DVC Associate
Postuler maintenant Postuler ultérieurement Job ID 10151309 Emplacement Lake Buena Vista, Floride, États-Unis Entreprise Disney Vacation Club Date de publication 18/05/2026Résumé du poste:
About the Role & Team
Disney Vacation Club (DVC) is a vacation ownership/timeshare program that allows guests to enjoy Disney vacations and travel experiences around the world for years to come. The Global Sales Contact Center (GSCC), part of Disney Vacation Club, is seeking a GSCC DVC Associate! We are looking for someone who genuinely enjoys connecting with people, both by phone and virtually. Promoting DVC is truly a team effort, but it all starts with the GSCC DVC Associate by connecting with guests over the phone and inviting them to learn more about DVC from the comfort of their home.
This is a performance-driven sales role that involves making outbound calls to warm leads and following structured scripts while keeping conversations natural. If you are someone who can easily start conversations virtually and naturally influence others in a short amount of time, this sales opportunity could be the perfect fit for you!
You will report to the DVC Sales Experience Manager.
This is a Full-Time, onsite role with the opportunity to occasionally work from home based on performance.
What You Will Do
- Connect with warm leads through high-volume outbound calls, using active listening and persuasive communication to introduce Disney Vacation Club and guide guests to the next step in their journey.
- Manage daily call campaigns, including first-time contacts, follow-ups, and reassigned leads, while reviewing guest information to personalize each interaction.
- Schedule sales tours and appointments, transfer qualified guests to sales partners, and support inbound or other virtual sales activities as needed.
- Document call outcomes, navigate multiple systems efficiently, and maintain strong productivity in a fast-paced, performance-driven environment.
- Follow call scripts and sales guidelines naturally, overcome objections, adapt to shifting priorities, and stay focused on guest connection and conversion goals.
- Stay focused and productive in a highly repetitive sales environment, maximizing available time to consistently complete outreach and drive results.
Required Qualifications & Skills
- At least 1 year of experience with Guest interactions in a comparable sales center or call center environment.
- Strong computer skills, including proficiency with Windows-based systems and call center applications, as well as the ability to quickly adapt to company-specific software.
- Self-motivated, disciplined, and able to consistently make outbound calls.
- Available to work weekends, holidays, daytime, and/or late evening, and adjust schedules based on business needs.
- Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.
- Potential opportunity to work from home, with a professional environment suitable for making phone calls. All necessary equipment will be supplied.
Preferred Qualifications
- Familiarity with Disney’s service standards and how they could potentially drive success in the Disney Vacation Club sales through service process.
- Multi-lingual in addition to English (Spanish, Portuguese, Japanese).
- Knowledge of Disney Vacation Club.
- A strong understanding of Disney standards and Guest service expectations.
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
The pay rate for this role in Lake Buena Vista, FL is $20.10 per hour, plus commission. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Sur Disney Vacation Club:
Disney Vacation Club, un leader dans le secteur des vacances en temps partagé, offre aux familles la flexibilité de personnaliser leurs expériences de vacances à mesure que leurs intérêts en matière de vacances changent au fil du temps. Les Cast Members du Disney Vacation Club aident à apporter des touches de la magie de Disney aux membres et aux hôtes qui séjournent dans l’une des 14 destinations du Disney Vacation Club, y compris Walt Disney World Resort ; Disneyland Resort ; Hilton Head Island, South Carolina et Vero Beach, Florida.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Vacation Club Sales and Services, Inc. , qui fait partie d’une entreprise que nous appelons Disney Vacation Club.
Disney Vacation Club Sales and Services, Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.