Disney Hospitality Leadership Program (DHLP) Front Office, June 2026-2027
Postuler maintenant Postuler ultérieurement Job ID 10143138 Emplacement Lake Buena Vista, Floride, États-Unis Entreprise Walt Disney World Resort Date de publication 10/03/2026Résumé du poste:
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
About the Role and Program
Can you imagine an office where your workplace is one of our Walt Disney World Resort hotels—featuring legendary storytelling, attention to detail, and exceptional Guest service? Do you want to empower and inspire a team dedicated to creating magical moments for our Guests? If you’re nodding "yes," then the Disney Hospitality Leadership Program (DHLP) Front Office position might be the perfect role for you!
As a Disney Hospitality Leadership Program participant, you’ll be part of a Disney Resorts rotational program focusing on Front Desk and Housekeeping. As a Front Desk leader, you’ll bring the magic of Disney to life by leading the daily operations of our Front Desk, Bell Services, and Concierge teams. As a Housekeeping leader, you’ll be the driving force behind the comfort and cleanliness that define the Disney Guest experience.
Your key responsibilities include:
- Engaging with Excellence: Directly managing the Guest experience on the floor through proactive and interactive engagement, upholding Disney’s renowned service standards.
- Resolving with Care: Handle Guest concerns with empathy and efficiency, turning challenges into opportunities for memorable service recovery.
- Ensuring Safety and Compliance: Ensure operational compliance, as well as strict adherence to all applicable government health regulations.
- Collaborating for Success: Partner to ensure smooth room turnover and a seamless Guest experience.
- Supporting Complex Situations: Lead conflict resolution efforts, providing thoughtful guidance when front-line teams encounter challenging Guest interactions.
- Creating Magical First Impressions: Oversee arrival services including Front Desk, Bell Services, and Concierge to ensure every Guest receives a warm, personalized welcome. (Front Desk)
- Ensuring Room Readiness, Quality & Safety: Coordinate and manage the cleaning and preparation of 120–500 Guest rooms and conduct daily inspections to maintain Disney’s high standards for cleanliness, safety, and presentation. (Housekeeping)
- Driving Continuous Improvement: Demonstrate meticulous attention to detail and a commitment to professional excellence, while driving continuous improvement in all facets of the operation.
Required Qualifications
- College senior, recent graduate, or graduate level student
- Majoring in Hospitality, Tourism, Restaurant and/or Hotel Management, or similar.
- Minimum one year demonstrated leadership
- Experience in Front Office or a Housekeeping environment
- Knowledge of the lodging industry and a passion for delivering outstanding service experience
- Demonstrated ability to work effectively in a fast-paced, collaborative team setting.
- Demonstrated problem solving and decision-making skills
- Demonstrated strong written and organizational skills with attention to detail
- Shown ability to function effectively in a team environment
- Demonstrated strong computer proficiency within a Windows environment
Preferred Qualifications
- Prior or current experience within the hospitality, service or tourism industry.
- Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish, and Vietnamese.
Eligibility Requirements & Programs Information
- At time of application, must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the year.
- Majoring in Hospitality, Tourism, Restaurant and/or Hotel Management, or similar.
- Must be at least 18 years of age.
- Must possess unrestricted work authorization.
- Must provide full work availability.
- Must be aligned with The Disney Look appearance guidelines.
Program Length: Participants must be fully available for the duration of this 12-month program, June 2026 through June 2027.
Housing: This program is based in Orlando, FL. Limited housing opportunities may be available. Please go to the American Campus Communities, for more information: click here
All participants must have reliable transportation to and from work.
Sur Walt Disney World Resort:
Depuis son ouverture en 1971, le Walt Disney World Resort a créé des souvenirs inoubliables pour de nombreux enfants et leurs familles. Aujourd’hui, des centaines de millions d’invités du monde entier se rendent dans cet endroit magique pour profiter de vacances Disney. En associant créativité, innovation et technologie, le centre de vacances plonge les invités dans les contes classiques de Disney et dans de nouveaux genres de divertissement en famille. S’appuyant sur une tradition riche de contes, les cast members de Walt Disney World Resort donnent vie à la magie de Disney en accordant une attention particulière aux détails et en offrant aux invités un service supérieur.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Parks and Resorts U.S., Inc. , qui fait partie d’une entreprise que nous appelons Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.