Catering Mgr

As a Catering Guest Experience Manager, will provide clients with memorable catering experience, managing Events Operations Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and Service Teams, the culinary team and the Park and resorts teams to ensure the integrity of the partners and the events. The Catering Guest Experience Manager will report to the Catering Manager.

Responsibilities

• Execute events both from a Convention logistic and Catering operation side

• Work directly with Catering, Culinary, and Entertainment partners and with all clients, accordingly

• Lead Convention and Catering Cast during Events

• Responsible for overall performance of the client catering satisfaction during an Event

• Promote a safety and food safety culture

• Demonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures).

• Be visible and available to respond to the needs of client, cast members and peers from other workgroups.

• Lead and guide cast members through event operational performance, by delivering real-time feedback.

• Recognize team members for exceptional performance, customer service, and safety-supportive behaviors.

• Set near-term priorities, clear and consistent direction and expectations for cast members.

• Build employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening and providing developmental feedback. 

• Work cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas

• Identify and clear obstacles to ensure successful event.

• Perform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emails.

• Investigate/ respond to performance, attendance, safety complaints, and other work issues.

• Communicate event details with Park and resort Partners, Conventions Services, Clients, and Cast

Basic Qualifications

• 2+ years Catering or Convention experience in a resort environment

• Understanding of the Convention business

• Experience coordinating the planning, communication, execution, and evaluation of events

• Creativity to find solutions in new ways and enhance the Guest and Client experiences

• Ability to motivate and lead a team

• Ability to work in a high paced environment, driven by tight deadlines

• Ability to lead in stressful situations

• Ability to effectively resolve conflict

• Ability to make difficult decisions in a timely manner

• Ability to prioritize work, and effectively manage time

• Ability to work independently without the supervision of a manager

• Ability to effectively work with cast members at all levels of the organization

• Excellent written and verbal communication skills

• Organization and planning skills

• Strong attention to detail

• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies

• Schedule availability to include weekends, variable shifts, and holidays

Preferred Qualifications

• 2+ years of Food & Beverage Management experience

• Event planning or event services experience

• Talent for developing partnerships and work with all team members in the organization

• Knowledge of Walt Disney World procedures

• Matra, My Time, CDS

• Lean Manufacturing/Continuous Improvement experience

• Experience working in a high volume, restaurant or catering environment

• Experience working with a diverse workforce

• Food safety certification

Required Education

High school diploma or equivalent

Preferred Education

Bachelor's Degree in Hospitality Management or equivalent