Assistant Community Association Operations Manager-Golden Oak
Postuler maintenant Postuler ultérieurement Job ID 10106708 Emplacement Lake Buena Vista, Floride, États-Unis Entreprise Walt Disney World Resort Date de publication 20/11/2024Résumé du poste:
About the Role & Team
The Assistant Community Association Operations Manager is a salaried position, reporting to the Community Association Operations Manager, and is part of the Community Operations team in a first-of-its-kind luxury residential community, spanning nearly 500 acres! You will focus on delivering a bespoke, hassle-free resident experience through responsive and timely communication, proactive resident service, and cross-functional relationships within the community and among external partners. The Assistant Community Association Operations Manager will spend an equal amount of time out in the community as in the office, greeting residents, traveling the property, and performing regular inspections to see that our “First Class” standards are met or exceeded every day. As a result, this individual is motivated to work independently with a strong sense of personal responsibility as it pertains to their role in the management of the community.
What You Will Do
Be the first point of contact for owners seeking assistance from the Association: from assessment questions to architectural modifications, leverage processes and resources to see that resident questions and concerns are addressed to resolution in a timely manner.
Direct 20+ third-party service providers that comprise the Community Operations team, leading by example to showcase our community’s “First Class” standard and Disney show quality expectations.
Assist with the sourcing of vendors to perform work on behalf of the community and help manage contractor relationships daily to maintain a productive and accountable partnership.
Recommend enhancements to existing processes, resources, and technology; seeking ways to bring seamlessness and efficiency to the resident experience in keeping with the Golden Oak standard of excellence.
Perform regular and consistent inspections of the community and its neighborhoods, following state statute and the Association’s governing documents to ensure all properties are compliant with the “First Class” standard. Clearly and effectively communicate with those residents who must make corrections to return to compliance.
Maintain accurate records on architectural requests and their status, community standards inspections and their outcomes, lease requests and their approvals, home resales, and approval of access control device requests.
Serve as primary point of contact to the Architectural Control Board (ACB) and Compliance Committee. Build agendas, schedule and host meetings, and compose minutes for Association records.
Support emergency operations, including hurricane ride out crew, as needed and instructed by Community Association Management.
Required Qualifications & Skills
3+ years of experience in community management or hospitality industries
2+ years of experience in operations leadership
Actively maintain a State of Florida Community Association Manager professional license or will obtain one within a designated period.
Individual accountability as a motivated self-starter who takes pride in the quality of their work.
Ability to think critically and strategically as pertinent to Association standards and maintenance requirements.
Organizational skills with attention to detail and ability to handle multiple priorities.
Problem solving skills, as well as continuous improvement process skills.
Communication skills, including by phone and presentation, as well as comfort with senior leadership.
Computer proficiency, specifically Microsoft Outlook, Microsoft Excel, and web-based applications.
Able to work a flexible schedule including weekdays, weekends, evenings, and holidays.
Preferred Qualifications
Experience in Disney operational leadership
Experience working with the affluent market and/or VIP clientele.
Experience managing or working with third-party contractors.
Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS) or Professional Community Association Manager (PCAM) designations/accreditations
Language skills
Education
Bachelor’s degree or higher in business, communications, parks, or a related field, or five years similar experience, is preferred.
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Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
Sur Walt Disney World Resort:
Depuis son ouverture en 1971, le Walt Disney World Resort a créé des souvenirs inoubliables pour de nombreux enfants et leurs familles. Aujourd’hui, des centaines de millions d’invités du monde entier se rendent dans cet endroit magique pour profiter de vacances Disney. En associant créativité, innovation et technologie, le centre de vacances plonge les invités dans les contes classiques de Disney et dans de nouveaux genres de divertissement en famille. S’appuyant sur une tradition riche de contes, les cast members de Walt Disney World Resort donnent vie à la magie de Disney en accordant une attention particulière aux détails et en offrant aux invités un service supérieur.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Walt Disney Parks and Resorts U.S., Inc. , qui fait partie d’une entreprise que nous appelons Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.