Stewarding Guest Service Manager, $77,000-$95,100
Postuler maintenant Postuler ultérieurement Job ID 10122592 Emplacement Kapolei, Hawaï, États-Unis Entreprise Aulani, A Disney Resort & Spa Date de publication 06/06/2025Résumé du poste:
Aulani, A Disney Resort & Spa, offers more than just a magical, family-friendly destination. We have blended the spirit of Oʻahu with the enchantment of Disney to create a place where both guests and cast members can experience the magic and warmth of the island. Here, you will bring the islands' spirit to life in every aspect of your role. Are you ready to join our team and make a meaningful impact?
The Stewarding Guest Service Manager, Food and Beverage will assist in daily operations overseeing all facets of the Stewarding aspect of the F&B, Banquet and cast Cafeteria Line of Business. This role provides leadership to ensure consistent, high-quality internal guest service is maintained and continually enhanced, through positive inspiration, detailed training, consistent coaching and upholding strong accountability measures all while promoting an environment that welcomes and embraces change.
This is a full-time position reporting to the Stewarding Manager and is based on site at our stunning Aulani Resort on Oahu, Hawaii.
What will you do:
- Develop, execute, and enhance the operational vision for the Stewarding Complex Line of Business, leveraging the overall vision of the Aulani Resort as well as the Disney Company.
- Develop partnerships with other Lines of Business to provide a seamless Guest Experience for all Clients.
- Maintain and monitor equipment, inventory and cleanliness and sanitation in accordance with policies, standards, and regulations.
- Order & Maintain accurate China, Glass & Silver Inventories & Pars established with F&B Director.
- Order & Maintain all F&B Cleaning & Sanitation Supplies.
- Build solid relationship with external vendors
- Foster a positive environment that builds community and trust by supporting the delivery of the Five Keys Basics and modeling the Disney Leader Basics.
- Manages, resolves, and elevates complex issues regarding internal guests and Cast Members.
- Oversee and manage F&B Complex financial operating expenses.
- Oversee Complex budgets, labor management, F&B Workloads.
- Ensure Complex F&B Guest Service Managers and Cast Members are well trained and knowledgeable of hazardous materials are used and stored properly in operations under their control, including regular inventory and availability SDS.
Here’s what you will need to be successful in the job:
- Proven 2 years of Food and Beverage Management Experience
- Experience leading supervisors and Cast Members.
- Previous Oversight of F&B Operating Expenses of $100K annually.
- Ability to work in a rapidly changing environment.
- Demonstrated leadership skills to ensure cast excellence and guest satisfaction.
- Demonstrated computer, verbal, and written communication skills.
- Demonstrated strong organizational skills with attention to detail.
- Demonstrated strong partnering, organizational, and decision-making skills.
- Demonstrated ability to deal effectively with conflict.
- Demonstrated ability to develop, teach and collaborate with a diverse team.
Preferred Qualifications:
- Proven 2 years of leadership in an AAA four or five diamond rated resort or comparable experience
Education:
- Required: Associate’s degree or equivalent work experience
- Preferred: Bachelor’s degree or equivalent work experience
Benefits & Perks:
- Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $77,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Aulani, A Disney Resort & Spa:
Alliant la beauté naturelle et l’esprit des îles hawaïennes à une touche de magie Disney, Aulani, un Disney Resort & Spa adopte et célèbre la culture et la narration hawaïennes. Situé sur un domaine littoral de près de 8,5 hectares sur l’île d’O’ahu, le complexe hôtelier a été spécialement conçu pour permettre aux familles de découvrir la culture, l’histoire et les traditions d’Hawaï sur un fond de ciel bleu et de panoramas magnifiques. Les Cast Members jouent un rôle essentiel pour donner vie aux histoires d’Hawaï, tout en préservant le service réputé et les offres de divertissement enchanteresses de Disney.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à DVC Hawaii Management Company, LLC , qui fait partie d’une entreprise que nous appelons Aulani, A Disney Resort & Spa.
DVC Hawaii Management Company, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.