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Spa & Merchandise Director, $135,000 - $181,000

Postuler maintenant Postuler ultérieurement Job ID 10088388 Emplacement Kapolei, Hawaï, États-Unis Entreprise Aulani, A Disney Resort & Spa Date de publication 02/07/2024

Résumé du poste:

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcomed. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

As a Spa & Merchandise Director, you will have key responsibilities for advising the operations in both the Laniwai Spa and Merchandise areas within the resort. The right person for this role will be a leader capable of building cohesive and motivated teams, provide strategic leadership and drive operational excellence and efficiencies across the two lines of businesses. You will lead operational budgets and inventory; implement and improve current marketing programs.  Must also be able to maintain the highest possible standards of preparedness in order to provide the friendliest, most accommodating first impression in exceeding the guests and cast members expectations.

This Full-time position reports to the General Manager and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.

What will you do?

  • Build, mentor and lead teams of leaders responsible for guest interactions, experience expectations and provide overall support within the Spa and Merchandise lines of businesses.
  • Build and share operational goals, performance standards and metrics to accurately align with the Company’s Mission, Vision and Values
  • As part of the Executive Committee Team, provide subject matter expertise and vision into strategic operating plans about innovation and continuous improvements.
  • Offer and sell concepts and ideas to management, peers, and employees.
  • Build, implement and/or improve spa marketing programs/groups, through Sales and Marketing Department
  • Lead all aspects of and handle all financial profit and operating expenses, including revenue generation, cost containment, and resource optimization for the business
  • Actively engaging to the preparation of the annual operating and capital plan
  • Maintain a good working relationship with guests, groups, personnel from other departments and senior management.
  • Champion a positive environment that builds community and trust by supporting the delivery of the Five Keys Basics and modeling the Disney Leader basics. Serve as a leader who guides and instills phenomenal service excellence in all employees.

Here’s what you’ll need to be successful in this role:

  • 5+ years of experience in Spa and Merchandise/Retail Management with a consistent track record of leading large teams up to 100 employees
  • In-depth knowledge of Spa Operations and Development, Health, Fitness, Wellness or related fields and Spa/Fitness licensing requirements
  • Validated knowledge and passion in providing excellent Retail Guest Experiences
  • Validated strong negotiating, mentoring, influencing, organizational, planning and partnership skills
  • Proven track record to encourage and drive passion and team partnerships commitment to excellence

It would be a plus if you also have these skills and education:

  • Extensive resort and hospitality experience.
  • 2 years of spa pre-opening experience, including experience in the design and construction process.
  • Strong customer service orientation and skills.
  • Strong budgetary, projections, and cost control skills.
  • Clear, concise written and verbal communication skills.
  • Excellent time management organization skills
  • Professional work experience in the local market
  • Advanced degree, preferably in a relevant field of Hotel, Spa Management, Hospitality, Retail, which will assist the candidate in the job functions

Benefits and Perks:

  • Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

The hiring range for this position in Hawaii is $135,000 to $181,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Sur Aulani, A Disney Resort & Spa:

Alliant la beauté naturelle et l’esprit des îles hawaïennes à une touche de magie Disney, Aulani, un Disney Resort & Spa adopte et célèbre la culture et la narration hawaïennes. Situé sur un domaine littoral de près de 8,5 hectares sur l’île d’O’ahu, le complexe hôtelier a été spécialement conçu pour permettre aux familles de découvrir la culture, l’histoire et les traditions d’Hawaï sur un fond de ciel bleu et de panoramas magnifiques. Les Cast Members jouent un rôle essentiel pour donner vie aux histoires d’Hawaï, tout en préservant le service réputé et les offres de divertissement enchanteresses de Disney.

Sur The Walt Disney Company:

The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à DVC Hawaii Management Company, LLC , qui fait partie d’une entreprise que nous appelons Aulani, A Disney Resort & Spa.

DVC Hawaii Management Company, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour l’emploi sans considération de race, de couleur, de religion, de sexe, d’origine nationale, d’orientation sexuelle, d’identité sexuelle, de handicap ou de statut d’ancien combattant protégé. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.

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