Quality Assurance Manager
Postuler maintenant Postuler ultérieurement Job ID 10118150 Emplacement Kapolei, Hawaï, États-Unis Entreprise Aulani, A Disney Resort & Spa Date de publication 10/04/2025Résumé du poste:
The Quality Assurance Manager role manages the entire contract process at Disney Vacation Club (DVC). The Quality Assurance Manager is an individual contributor role that will work as part of a small team dedicated to accuracy of sales, legal compliance, member understanding and sales support. Quality Assurance Managers are assigned tasks and projects each day including contract entry, review, phones queue inbound or outbound calls, sales support, and recording. We are constantly striving to find better ways to do business and provide excellent experiences for our members.
You will report to the Quality Assurance Operations Manager if selected for the role.
This is a Full-Time role.
You Will:
Contract Creation – Ensuring submitted contracts meet legal, regulatory, and financial guidelines. Preparing contract to be sent to Members through electronic document process.
Closing – Facilitating closing process by reviewing documents with DVC Member either in person or remotely using the electronic signing and remote notary process. Reviewing all documents received from Members to ensure accuracy and completion.
Member Support – Answer general product questions; troubleshoot technical questions with contract process; apply payments for purchase; resolve Member concerns; assist Members with questions about selling or transferring their membership; create contracts and apply payment for purchases made through Member website.
Credit Underwriting – Reviewing credit reports and determining credit approval for financing purchase.
Sales Support – Assist Sales team with answering general product questions; follow up on outstanding documents; troubleshoot technical questions with contract process
Pipeline Management – Follow up on contracts with outstanding documents to ensure contracts close within business goals.
Inventory Management – Monitor available inventory for sale and fulfill pending requests.
Recording – Accurate and efficient recording of contracts within respective counties.
Member Administration – Help update memberships to add/remove Members; process resale contracts; process buyback documents, etc.
You Will Have:
Experience in creating, reviewing, and editing real estate or timeshare contracts.
Time management with ability to manage multiple priorities, meet time bound goals, and handle emergency situations.
Comfortable supporting and partnering with multiple teams, working with both salaried and hourly Cast at all levels.
Exhibited ability to work in multiple computer systems while also being able to identify and resolve issues.
Exhibited critical thinking and problem-solving skills.
Self-starter who excels in a team environment and who challenges the status quo by searching for opportunities to improve processes.
Organizational skills with attention to detail.
Communicate information written or verbally.
Guest service skills (in-person, over the phone, and email).
Preferred Qualifications
1+ years’ experience in Real Estate property transactions.
Licensed Notary or ability to acquire within first 30 days of employment.
Disney Vacation Club or other timeshare product understanding.
Required Education
High School Diploma or equivalent experience.
Preferred Education
Bachelor's Degree or equivalent experience.
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position in Kapolei, HI is $64,300.00 to $86,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Aulani, A Disney Resort & Spa:
Alliant la beauté naturelle et l’esprit des îles hawaïennes à une touche de magie Disney, Aulani, un Disney Resort & Spa adopte et célèbre la culture et la narration hawaïennes. Situé sur un domaine littoral de près de 8,5 hectares sur l’île d’O’ahu, le complexe hôtelier a été spécialement conçu pour permettre aux familles de découvrir la culture, l’histoire et les traditions d’Hawaï sur un fond de ciel bleu et de panoramas magnifiques. Les Cast Members jouent un rôle essentiel pour donner vie aux histoires d’Hawaï, tout en préservant le service réputé et les offres de divertissement enchanteresses de Disney.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Vacation Development, LLC , qui fait partie d’une entreprise que nous appelons Aulani, A Disney Resort & Spa.
Disney Vacation Development, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.