Housekeeping Guest Service Manager, $71,000 - $95,100
Postuler maintenant Postuler ultérieurement Job ID 10130184 Emplacement Kapolei, Hawaï, États-Unis Entreprise Aulani, A Disney Resort & Spa Date de publication 22/09/2025Résumé du poste:
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
Our Housekeeping Guest Service Manager team takes phenomenal pride in managing a team of experienced housekeeping professionals who ensure our guestrooms and accommodations are what our guests come to expect from Disney. You will lead a multifunctional housekeeping team to accomplish daily service of guestrooms, hallways and public areas to provide outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.
This Full-time position reports to the Assistant Housekeeping Director and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.
What you will do:
- Contribute to the operation daily, including working with guests and cast members and resolving any guest situations
- Maintain employee focus to encourage and develop a diverse, multi-lingual team
- Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
- Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures
- Coordinate and inspect daily cleaning assignments; provide feedback to ensure cleanliness, service and product quality standards are met
- Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms
- Conduct daily pre-shift breakout meetings to communicate relevant information to cast members
- Supervise daily staffing levels and shift coverage needs
- Support local projects and monitor supervise any potential impacts to the guest and cast experience
Here’s what you’ll need to be successful in this role:
- Minimum one year supervisory or managerial experience
- Minimum one year working in a housekeeping role
- Passion for service and commitment to safety awareness
- Experience leading a multicultural team and a passion for developing others
- Good verbal and written skills, along with problem-solving and decision-making
- Experience leading in a team environment, holding self and others accountable, and the ability to deal with conflict
- Operational guest service experience and skills
- Proficiency in basic computer functions vital to operate in a Windows environment and other technologies
- Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs)
- Flexibility to work varied hours, including evenings, overnight, weekends and holidays
It would be a plus if you also have these skills:
- Housekeeping experience working in a luxury hotel
- Knowledge of chemicals, materials, cleaning technique and equipment
- Knowledge of HotSOS
- Multilingual skills
Education is important to us, here is what we’re looking for:
- Required: High School degree or equivalent
Benefits and Perks:
- Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $71,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sur Aulani, A Disney Resort & Spa:
Alliant la beauté naturelle et l’esprit des îles hawaïennes à une touche de magie Disney, Aulani, un Disney Resort & Spa adopte et célèbre la culture et la narration hawaïennes. Situé sur un domaine littoral de près de 8,5 hectares sur l’île d’O’ahu, le complexe hôtelier a été spécialement conçu pour permettre aux familles de découvrir la culture, l’histoire et les traditions d’Hawaï sur un fond de ciel bleu et de panoramas magnifiques. Les Cast Members jouent un rôle essentiel pour donner vie aux histoires d’Hawaï, tout en préservant le service réputé et les offres de divertissement enchanteresses de Disney.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à DVC Hawaii Management Company, LLC , qui fait partie d’une entreprise que nous appelons Aulani, A Disney Resort & Spa.
DVC Hawaii Management Company, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.