Disney Vacation Club Associate (Aulani)
Postuler maintenant Postuler ultérieurement Job ID 10129701 Emplacement Kapolei, Hawaï, États-Unis Entreprise Aulani, A Disney Resort & Spa Date de publication 27/08/2025Résumé du poste:
Are you someone who has the courage to proactively engage and connect with people? Do you have a natural curiosity about what motivates others and the ability to influence decisions? If so, we invite you to bring your talents to the most magical place on earth as a Disney Vacation Club Associate.
Disney Vacation Club (DVC) Associates serve as the first point of contact for Guests exploring Membership, offering personalized interactions across multiple platforms—including in-person, phone, chat, and virtual meetings. In this service-oriented, multi-functional role, Associates support both sales and operations with a strong focus on enhancing the Member experience. They guide Guests through the DVC journey by sharing Membership benefits and inviting participation in various learning opportunities, all while delivering exceptional service through authentic and transparent interactions. DVC Associates must embody a deep understanding of the Disney brand and our counselor sales approach. The role is team-driven, with incentive pay aligned to collective sales performance.
You will report to a Sales Experience Manager.
This is a Full-Time role.
Responsibilities/You Will:
Create a welcoming environment for Members and Guests by delivering excellent in-person service and supporting all aspects of the sales process and Guest experience.
Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club (DVC) sales center operations and Guest interactions
Maintain show readiness at all scheduled locations, including the sanitation of all collateral items
Explain and invite Members to learn more about DVC in accordance with the paths available
Create lead generation from all Members and Guests to support the Sales process
Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions
Help resolve Member and Guest concerns or issues
Member and Guest service recovery Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses, and DVC Membership privileges
Display great working relationships with resort, vendors, and community partners
Basic Qualifications/You Have:
1+ year background in hospitality or other customer-centric industries where anticipating guest needs is key
Experience in proactive sales or lead generation
Provide exceptional Guest service through strong interpersonal and communication skills, creating a welcoming atmosphere for Members and Guests.
Strong organizational skills and attention to detail to assist with sales center operations and guest interactions
Strong problem-solving and conflict-resolution skills to address and resolve Member and Guest concerns effectively
Sound judgment in engaging appropriate partners during varied Guest situations, while remaining calm and composed to ensure a seamless experience
Ability to proactively engage with guests in both indoor and outdoor environments, maintaining a high level of service and enthusiasm across all weather conditions
Full-time availability, including weekends, holidays, and variable shifts based on business needs
Proficiency with computers: Apple/Windows-based systems.
Preferred Qualifications:
Strong knowledge of and genuine affinity for the Disney brand, consistently meeting Guest expectations
Knowledge of the Disney Vacation Club
Understanding of the Walt Disney Parks & Resorts standards and expectations
General understanding of vacation ownership concepts and the sales process within the timeshare industry
Proficiency with iOS and Android operating systems, including iPad or other tablet usage
Education:
High School diploma or equivalent
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
The pay rate for this role Kapolei, HI is $18.66 to $24.65 per hour. A performance incentive may be provided as part of the compensation package and will align with our sales revenue targets and focus on overall team performance.
Sur Aulani, A Disney Resort & Spa:
Alliant la beauté naturelle et l’esprit des îles hawaïennes à une touche de magie Disney, Aulani, un Disney Resort & Spa adopte et célèbre la culture et la narration hawaïennes. Situé sur un domaine littoral de près de 8,5 hectares sur l’île d’O’ahu, le complexe hôtelier a été spécialement conçu pour permettre aux familles de découvrir la culture, l’histoire et les traditions d’Hawaï sur un fond de ciel bleu et de panoramas magnifiques. Les Cast Members jouent un rôle essentiel pour donner vie aux histoires d’Hawaï, tout en préservant le service réputé et les offres de divertissement enchanteresses de Disney.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Vacation Development, LLC , qui fait partie d’une entreprise que nous appelons Aulani, A Disney Resort & Spa.
Disney Vacation Development, LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.