Lead Solutions Engineer
Postuler maintenant Postuler ultérieurement Job ID 10128153 Emplacement Glendale, Californie, États-Unis / Santa Monica, Californie, États-Unis Entreprise Disney Entertainment and ESPN Product & Technology Date de publication 08/08/2025Résumé du poste:
10128153 Lead Solutions Engineer
Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
Here are a few reasons why we think you’d love working here:
- Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
- Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
- Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
Ad Platforms is responsible for Disney’s industry-leading ad technology and products – driving advertising performance, innovation, and value in Disney’s sports, news, and entertainment content, across all media platforms.
We’re seeking an ambitious Lead Solutions Engineer who will be responsible for owning day-to-day technical operations for the Automated Marketplace at Disney. We're looking for an individual who enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, and has experience with critical service operations and strives to provide a high standard of customer satisfaction in high volume, production environments.
The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this particular role, you should be well versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and growth of the Automated Marketplace.
Responsibilities:
- Owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
- Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
- Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
- Investigate complex issues, diagnose product bugs, and resolve requests
- Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
- Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
- Act as a leader by example on the team, contributing to the development of best practices, team processes, and peer training
- Ability to think on your feet during challenging situations, adapting to change
- Able to communicate in multiple avenues to multiple levels of leadership successfully
Basic Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related discipline; and/or relevant experience
- 7+ years of experience in ad technology, operations, support or incident management.
- Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types
- Strong grasp of online video and display advertising and monetization.
- Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
- Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system
- Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
- Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
- Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)
#DISNEYTECH
The hiring range for this position in California is $138,900.00 to $186,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Informations Supplémentaires:
DISNEYTECHSur Disney Entertainment and ESPN Product & Technology:
Chez Disney Entertainment and ESPN Product & Technology, nous allions imagination et innovation pour réinventer la manière dont les gens vivent et interagissent avec les histoires et les produits les plus appréciés au monde. Notre travail est extrêmement vaste et complexe. Nous créons des expériences incroyables, transformons l’avenir des médias et créons des produits et des plateformes qui rapprochent les gens du monde entier des histoires et des sports qu’ils aiment.
Chez Disney, notre capacité à associer une technologie de classe mondiale à une créativité sans pareille nous rend uniques. C’est l’essence même de notre passé, de notre présent et de notre avenir. Nous sommes des narrateurs et des innovateurs. Des créateurs et des bâtisseurs. Des artistes et des ingénieurs.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Disney Streaming Technology LLC , qui fait partie d’une entreprise que nous appelons Disney Entertainment and ESPN Product & Technology.
Disney Streaming Technology LLC est un employeur qui souscrit au principe d’égalité des chances à l’emploi. Les candidat(e)s seront pris(es) en considération pour un emploi sans distinction de race, de religion, de couleur, de sexe, d’orientation sexuelle, de genre, d’identité de genre, d’expression de genre, d’origine nationale, d’ascendance, d’âge, d’état matrimonial, de statut militaire ou d’ancien combattant, d’état de santé, d’informations génétiques ou de handicap, ou de tout autre motif interdit par la loi fédérale, étatique ou locale. Disney défend un environnement commercial où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution constante.