Distribution Operations Associate

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Job Summary:

• Supports distribution operations for Broadcast & Cable and TV Syndicated programming, including servicing tasks necessary to meet Content Sales business objectives.
• Collaborates on workflows to ensure client deliveries are complete. Share delivery deadlines with relevant teams and escalate delays with contingency plans as needed. Collaborate with stakeholders to ensure assets are ready and accurate. Document and troubleshoot issues, escalating as necessary to resolve them with internal or external partners.
• Accountable for driving execution and delivery of multiple high-profile projects/accounts with moderate resources. Collaborates on team-wide projects and continuously looks for process improvement opportunities.
• Skilled in communicating with internal and external partners regarding materials issues and control requirements for orders, deliveries, rejections, or replacements (including SD/HD masters, digital files, promotional items, and screeners).
• Coordinates with vendors, internal teams, and clients. Responsibilities include managing post charts, tracking asset delivery timelines, monitoring weekly milestones, confirming compliance with Disney specifications and SLAs with vendors, and processing invoice reviews for approval. Sets up and maintains broadcast and delivery schedules in both customer-facing websites and internal applications.
• Oversees the coordination of source materials to and from facilities; approve authorization for local access with third party vendors. Manage client on-boarding with vendors.
• Assist with business and product development projects, as well as other ad hoc tasks. Support management and affiliates during live events and remotes as needed.
• The individual possesses some expertise in both linear and digital distribution. Utilizing best practices and seeks to enhance products and services.
• Solves a range of straight forward problems independently with minimal guidance, using multiple sources to make informed judgments and offering fresh perspectives on solutions.
• Responsible for purchase orders and costs affiliated with distribution projects and ensures invoices submitted against are approved and within projected budget.

Responsibilities and Duties of the Role:

• Distribution and servicing management
• Managing servicing reports and special projects
• Managing vendor & supplier performance metrics
• Managing client relationship

Required Education, Experience/Skills/Training:

Basic Qualifications

• Minimum 3 years of experience in broadcast or digital distribution, localization, asset management and related fields.
• Ability to anticipate and respond to client requirements proactively.
• Technical knowledge in digital media tools and technologies.
• Previous customer service experience and managing clients and vendors.
• Good understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and pro-res.
• Previous experience in broadcast cable and/or TV syndication is a plus.
• Strong computer skills including Excel, Word, Outlook, PowerPoint, Google Docs.

Required Education  

• Bachelor’s degree or Equivalent Experience

The hiring range for this position in California is $71,000 to $95,100 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.