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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Sr Application Support Analyst - Kronos & SAP

Postuler maintenant Postuler ultérieurement Job ID 877225BR Emplacement Floride, États-Unis Entreprise The Walt Disney Company (Corporate) Date de publication 21/10/2021

Résumé du poste:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

The Enterprise Application and Data Platform group is part of the End User & Tech Operation. We are responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation and automation.

Within Disney Enterprise Technology this role will provide Application Support services relating to SAP Time, SAP Payroll and Kronos. The role will work within the EBS Application Support Community that exists to drive consistency and excellence of the support services across Enterprise Technology.

The ideal candidate with have deep functional expertise coupled with an application support experience. Specifically, this role will work with users, partners, and senior business stakeholders.

Responsabilités:

Solution Support
  • Act as the application subject matter expert, working with clients and stakeholders to both address issues and recommend/implement enhancements
  • Investigate and resolve production related issues in a timely manner from end user.
  • Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels
  • Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
  • Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
  • Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management
Vendor Management
  • Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
  • Gather requirements for minor enhancements and oversee the resultant product from the vendors
  • Participate in testing as required by the test strategy
  • Drive the adoption of agile development methodologies, focusing on improving the velocity and quality of delivered work products through DevOps practices and automated testing
  • Partner with the application security team on the implementation of “security by design,” ensuring that all solutions meet security standards
  • Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services
Leadership:
  • A self-starter, who can effectively navigate a complex organizational structure, achieving results through influence and collaboration.
  • Ability to establish executive level relationships across the various business and technology executives within TWDC.
  • Establish and manage effective working relationships in a matrix environment with other departments, groups and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes.
  • A person that can decide and act without having the total picture and is comfortable handling risk and uncertainty.
Execution:
  • Deep domain and technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers.
  • Equally comfortable with executives, manager-level stakeholders, architects and developers--this is a hands-on position with regards to people and detail.
  • A practitioner of the Service Management principles and can effectively proceed through review boards and other SM activities.
Experience
  • Business acumen, with deep expertise in the Time and Payroll applications as well as strong skills in the technology that supports the SAP Time, SAP Payroll and Kronos.
  • Deep Service Management expertise, working within a support community/Center of Excellence
  • Experience managing outsourced vendors, including, but not limited to, agile software development, testing, SLA management, and incident/problem management
  • Participation in formal change management processes
  • Experience working within an agile framework
  • Very detail oriented
  • Proven strong negotiating and consensus building abilities.
  • Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile
  • Exemplary communications skills
  • Current understanding of new/emerging technology within systems that support Time and Payroll business applications

Qualifications Nécessaires:

  • 5 years in a support role in a corporate environment of a similar size/complexity
  • 3+ years in application support and development within SAP Time and Payroll
  • Demonstrable deep experience of SAP Time and Payroll, including functional expertise and complex problem solving
  • Experience with working with (our portfolio of applications that support Time and Payroll (detailed below).
    • SAP Time
    • SAP Payroll
    • UKG/Kronos

Compétences Souhaitées:

  • 3 years working Experience in UKG/Kronos
  • Demonstrable experience with secure development practices
  • 3+ years working in agile software development
  • ServiceNow expertise is desirable

Formation Requise:

  • Bachelor’s degree computer science or related fields or equivalent professional experience
  • ITIL Foundations

Preferred Education

  • ITIL Practitioner/Intermediate
  • Certified ScrumMaster

Informations Supplémentaires:

Note – Position will be located in Orlando


Sur The Walt Disney Company (Corporate):

Chez Disney Corporate, vous verrez comment les secteurs d’activités qui animent les marques puissantes de la société se rassemblent pour former la société de divertissement la plus novatrice, développée et admirée au monde. En tant que membre d’une équipe d’entreprise, vous travaillerez avec les leaders de classe mondiale qui mettent au point les stratégies qui permettent à The Walt Disney Company de rester à la pointe du divertissement. Collaborez avec d’autres penseurs novateurs pour permettre aux meilleurs conteurs de créer des souvenirs pour des millions de familles du monde entier.

Sur The Walt Disney Company:

The Walt Disney Company, avec ses filiales et ses sociétés affiliées, est une grande société internationale et diversifiée de divertissement familial et de médias couvrant les secteurs d’activités suivants : réseaux de médias, parcs et centres de vacances, studio de divertissements, produits de consommation et médias interactifs. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 20 jusqu’à son statut de référence dans l’industrie du divertissement d’aujourd’hui, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.

Le poste est rattaché à Disney Worldwide Services, Inc. , qui fait partie du secteur d’activité que nous appelons The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. est un employeur qui souscrit au principe d’égalité des chances. Les candidat(e)s seront pris(es) en considération pour l’emploi sans considération de race, de couleur, de religion, de sexe, d’origine nationale, d’orientation sexuelle, d’identité sexuelle, de handicap ou de statut d’ancien combattant protégé. Disney favorise une culture commerciale où les idées et décisions de tous et toutes nous aident à grandir, innover, créer les meilleures histoires et être pertinents dans un monde en évolution rapide.

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