Manager, Guest Services
Postuler maintenant Postuler ultérieurement Job ID 1244541BR Emplacement Shipboard Entreprise Disney Cruise Line Date de publication 30/01/2025Résumé du poste:
Responsabilités:
- Oversee entire Guest Services and Crew Services operation
- Implement all policies, procedures and activities related to the efficient and effective operation of the Guest Services department
- Support the team which includes Guest Services Managers, Job Schedulers, Clearance Officer, Onboard Sales Manager, Concierge, Crew Services Manager, and Groups and Weddings Manager
- Provide leadership, mentoring and development, communication and recognition for all
- Monitor crew excellence and guest satisfaction performance of the department and constantly strive to enhance the guest experience
- Assist as a liaison with the Port Agents embarkation, Immigration and Customs Officials
- Track problem resolution, Guest Service Recovery, voyage incident reports; identify trends and initiate changes when applicable
- Execute clearance responsibilities as defined by the arriving port and supervise Embark/Debark Process in home ports
- Ensure timely transmission of ENOA and related Immigration Systems
- Actively participate in all Island job responsibilities associated with position and line of business as advised by DCL leadership
- Follow all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
- Participate in Emergency Duties as specified in the ship Assembly Plan
Qualifications Nécessaires:
- Minimum 5 years recent experience in Guest Services/Front Desk (senior) Leadership/Department Head, within the last 7 years\\
- Large, luxury ships experience REQUIRED
- Knowledge of Crew Services operations
- Excellent leadership skills, passionate about team building, motivation, innovation, communication and service delivery process design
- Immigration and CBP clearance knowledge
- Be able to speak, read and write proficient English
- Enjoy working in a high-volume, fast-paced, guest-service oriented environment
- Appreciate diversity among guests and crew
Informations Supplémentaires:
This is a SHIPBOARD role.
Applicants must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
- Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
- Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
- Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
- Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
- Be comfortable living in a confined space with strict rules and regulations
- Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Sur Disney Cruise Line:
Leader dans l'industrie des croisières, Disney Cruise Line offre un cadre où les familles peuvent se reconnecter, les adultes peuvent se ressourcer et les enfants peuvent découvrir toute la magie que Disney a à offrir. Les clients peuvent naviguer depuis des ports du monde entier sur des itinéraires passionnants vers les Caraïbes, les Bahamas, l'Alaska et l'Europe, entre autres. À bord de notre flotte croissante de navires et des destinations insulaires Disney aux Bahamas, notre équipage et nos acteurs exceptionnels offrent à nos clients un service Disney légendaire et des divertissements enchanteurs que seul Disney peut offrir.
Sur The Walt Disney Company:
The Walt Disney Company, ainsi que ses filiales et sociétés affiliées, forme l’une des principales entreprises internationales diversifiées de divertissement familial et de médias. Elle comprend trois secteurs d'activités essentiels : Disney Entertainment, ESPN et Disney Experiences. Depuis ses modestes débuts en tant que studio de dessins animés dans les années 1920 jusqu’à son statut de référence actuel dans le secteur du divertissement, Disney poursuit fièrement sa tradition de création d’histoires et d’expériences exceptionnelles pour tous les membres de la famille. Les histoires, les personnages et les expériences de Disney touchent les consommateurs et les visiteurs du monde entier. À travers nos activités présentes dans plus de 40 pays, nos employés et cast members collaborent pour créer des expériences de divertissement appréciées à la fois au niveau universel et local.
Le poste est rattaché à Magical Cruise Company, Limited , qui fait partie d’une entreprise que nous appelons Disney Cruise Line.